Supervisor, Investigator Payments

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Investigator Payments Supervisor overview:

ICON is currently recruiting for an Investigator Payments Supervisor to join our growing team based in our head office in Leopardstown, Dublin. The role sits in a supportive team, offers plenty of career growth as well as hybrid working.

Purpose of the Investigator Payments Supervisor position:

To co-ordinate and manage the activities of the IPG team, as directed, in a manner that ensures all time frames and targets are met and that quality and customer satisfaction is maintained.

To ensure the timely, accurate and efficient execution of investigator payments. To ensure all payments are carried out in accordance with ICON policies and procedures.

Duties of the Investigator Payments Supervisor position:

• To support Investigator payments team with set up and maintenance of ICON’s investigators payments as appropriate.
• Maintain/deliver a positive environment within IPG so that staff can grow and flourish
• To assist with training and mentoring IPG staff to ensure they are equipped with the knowledge necessary to carry out their role successfully
• To support Clinical staff in executing accurate timely and efficient investigator payments in accordance with investigator contract
• Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
• Ensure their team operate in a professional, service-orientated and client orientated manner
• Maintain positive, strong working relationships with clients, vendors and staff.
• Act as first and second line contact for clinical study teams assigned and escalate investigator payments issues/delays as necessary.
• Point of contact for External/internal escalations and timely investigation and resolution plan.
• Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly as required.
• Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues.
• Contribute to writing/updating IPG SOP’s/ WP’s as requested