Supervisor, Patient Recruitment- San Antonio, TX

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
 

Supervisor, Patient Recruitment- onsite-  San Antonio, TX 

The Patient Recruitment Supervisor will coordinate and oversee the daily operations of the staff in the recruiting department; the goal of these activities is to ensure that we are meeting recruiting quotas for all clinical trials, to ensure delivery of agreed upon panel targets through effective screening efforts, and to educate potential subjects and volunteers about clinical research studies performed at ICON Development Solutions – San Antonio (IDS-SAT).

• Supervisor Responsibilities – Recruiting Department
• Performs daily meetings with the entire recruitment team and to set up assignments and coordinate the day.*List of all downloaded calls distributing them among the staff.
• Metrics (daily recruitment calls – tracking where the calls are coming from, inbound, outbound and % appointment made)
• Communicate with Screening Manager to establish screening success rates and implement Risk Management strategies.
• Ensure that all phone script and volunteer demographics are being captured and maintained in the Database by recruitment.
• Website scheduling – Responsible for timely scheduling of screening appointments.
• To undertake other reasonably related duties as may be assigned from time to time. Implement and manage call monitoring standards ensuring all calls are managed in accordance with appropriate regulatory guidelines particularly the HIPPA.
• Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement and feedback.
• Assist with the recruitment and development of employees within the Volunteer Recruitment department.
• Develop positive professional relationships with key internal and external customers and suppliers.
• To undertake other reasonably related duties as may be assigned from time to time from the CRC, Study Manager, Director of Operations, and Principle/Sub Investigators(Sub-PI)
• Be fully conversant with all studies that are planned or being actively recruited for.
• Ensure delivery of agreed panel success targets through effective campaign management in collaboration with the Recruitment Staff and scheduling of screening appointments.
• Additional duties as needed

What you need:   

• Bachelor’s degree preferred
• Call center experience preferred
• Marketing/Social Media experience preferred
• 6 + years of overall experience along with 3 to 5 years of Supervisory
• experience

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.