At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership, and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Systems Infrastructure Engineer (Operations Engineer III) - Data Center Engineering
Working closely with the System Engineering, Storage, Collaborations and other Infrastructure and Platform Teams, IT Digital Operations deploys and executes on topology design, building out enterprise grade servers and solutions in our US, EU and APAC Datacenters. We deploy onto our global VMware infrastructure a variety of supported operating systems and technologies. The team also harnesses our global team covering APAC, EU and US time zones to provide enterprise level support on our datacenter infrastructure. We support 3rd level escalations and resolution of business impacting technical issues.
The Systems Infrastructure Engineer (Operations Engineer III) will ensure the stability, integrity, and efficient operation of enterprise servers, components, and related technologies, in support of core organizational functions.
Responsibilities:
Develop and maintain standard operating procedures (SOPs) and working procedures (WPs), training materials, and documentation adhering to industry best practices for Microsoft, Cisco UCS and VMware.
Roll out server builds across different datacenters via VMware templates following company standards and be able to perform server retirements and decommission. Familiarization with VMware NSX.
Assist with the development and creation of policies via Group Policy Management. Service accounts and group creation in Active Directory following company process, procedures and naming standards. Manage DNS and DHCP while being able to identify potential name resolution issues and provide solutions and recommendations.
Basic scripting using Powershell and familiarization with automation tools and framework.
Manage Service Profiles and Service Profile Templates on Cisco UCS B200 blades. Updating firmware and continuously providing insights on improvements, stability and reliability.
Continuously reviewing and monitoring server status via Solarwinds or any other monitoring application. Setup alerting and monitoring. Analyze and make recommendations.
Continuously review and update standards according to latest best practice across our multi cloud environment.
Continuously drive datacenter cost optimization, high availability, redundancy and resiliency.
Configure and maintain ADFS relying party trusts and be able to support and identify issues on SAML assertions via logs analysis and tracking.
Develop reporting mechanisms to easily demonstrate adherence to datacenter policies.
Work with the ServiceNow team to implement workflows as appropriate to facilitate automation wherever applicable.
Onboard and continuously improve upon existing cost and control dashboards and alerting (performance, usage, compliance, etc.)
Collaborate closely with Storage Team, Collaborations Team and other stakeholders to ensure smooth delivery of datacenter projects while maintaining compliance with standards.
Recognize, exemplify and adhere to ICON's values which centers on our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Requirements:
Bachelor’s Degree in related field or equivalent relevant work experience; Industry standard certifications preferred.
A minimum of 5-6 years of related Systems Engineer experience in a technical position supporting cloud-based infrastructure in Datacenter Engineering, Active Directory, Domain Name Service, DHCP, Cisco UCS and VMware. 8+ years of related experience preferred.
Strong working knowledge of various datacenter technologies mainly Cisco UCS and VMware virtualization.
Strong experience in datacenter and server optimization including, rightsizing and optimization.
General knowledge of server technologies, server architecture and server deployment
Due to the nature of this position, it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Driver’s license.
Experience in Pharma/Clinical Research organization will be an added advantage.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfill your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know in the job application form.
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