Team Lead, Language Services

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Team Lead, Language Services

Location: Raleigh, US

Our Language Services team is part of our Commercialisation and Outcomes group, working out of our offices in Reading (UK), Raleigh-Durham (US), Lyon (France), Barcelona (Spain), and Seoul (Korea). The team provides Translation and Linguistic Validation related to the translation of materials supporting global clinical research to both internal clients and external sponsors. Our Linguistic Validation team specializes in the translation of COAs (Clinical Outcome Assessments), including consulting with clients on methodologies required based on industry best practice and FDA guidance. The team handle all aspects of the management and execution of Linguistic Validation projects, from proposal right through to final delivery to the client.

We currently have an opportunity for a Team Lead based out of our Raleigh, US office. In this role you will actively supervise and manage the Linguistic Validations Client Management team of 8-10 individuals and will have strong knowledge and experience in translation and Linguistic Validation of COAs (Clinical Outcome Assessment).

Role responsibilities:

* Maintains acute awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for junior staff.
* Drives understanding and awareness of project team members on the nature of client relationships and supports the building/broadening of these relationships where appropriate.
* Proactively develops new project management practices and operational systems to drive project efficiencies, quality and risk management.
* Oversees functional team of project and/or operational staff ensuring proper training and resourcing levels.
* Develops and mentors staff through training and coaching opportunities and by creating process guides, best practice documents and other materials.

* Monitors and ensures PCS staff are providing a level of service and quality deliverables which falls within our high standards, may manage a portfolio of active projects.
* Identify and assesses risk in projects and build in assumptions to the proposal to address those risks.
* Actively contribute to organizational learning by obtaining internal/external client feedback and tracking issue resolution.
* Supports the development of new staff by carrying out designated training plan and serving as a mentor.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.