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Application Support Analyst II

  1. Chennai
JR113618
  1. Technical and Desktop Support
  2. ICON Full Service & Corporate Support
  3. Office Based

About the role

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Job Title: Application Support Analyst II

•  Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

• Provide technical support to ICON Applications in accordance with ICON SOPs\WPs\BPs and appropriate project specifications.

• Perform administration and maintenance of business applications. • Must be able to complete individually incidents and service requests within
defined SLA.

• Assist in application installations, configuration of systems and application retirements.

• Monitor the availability and performance of supported applications. Review system and application logs.

• Maintain applications in the development and test
environments for pre-release testing.

• Perform setup of users/roles/permissions as part of access management and security administration.
• Maintain proper system documentation and regularly review and maintain the IT knowledge base to improve overall customer experience.

•Monitor and address application related and job failure alerts on time.

• Assist with periodic maintenance of application and OS patching
activities.

• Provide audit support on privileged user access reviews , audit queries and other compliance activities.

• Assist with continual service improvement initiatives and activities.

• Assist with problem management analysis and activities.

• Assist with project management
tasks as assigned.

• Triage issues and escalate it to other internal IT groups and IT Development teams as needed.

• Liaise with Application Vendor when required.

• Perform troubleshooting of application problems with little supervision.

• Responsible for pro-actively looking at ways to reduce number of support calls.

• Ability to complete tasks on time with little supervision.

• Required to be on-call to support after hours issues as they arise.

• Other duties as assigned           

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.


Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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Business Area

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Job Categories

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Job Type

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Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR131704

Expiry date

01/01/0001

Jessica Zhong

Author

Jessica Zhong
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