Associate Director, Clinical Operations

"Lead a team of Clinical Team effectively, within a country or region, maximising resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth.
high performance, quality of monitoring and continuous development.

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery.As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.Operational Excellence and QualityFullfill general responsibilities with regard to resourcing, people leadership, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at regional/country level. This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.Ensure that staff assignments are adequate to meet corporate utilization and productivity targets at country level.Ensure CRAs are meeting or exceeding performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required. Ensure agreed corrective and preventative actions are implemented, and/or further training is received, as requiredDevelop and revise and/or update, as well as implement, formal CRA training tools and presentations.Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview.Ensure CTMS is current and updated.Provide the experience and ability to manage client projects at the functional level, as applicable, by serving as the clinical subject matter expert.Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability.Serve as a contact for the country in regard to operational questions and escalationsWork towards Inspection Readiness at CRA and site level at all times.Understand ClinOps and ICON Key Performance metrics and how to ensure delivery against them.Understand department strategy and explain key elements to teamTalent, Leadership, Development & CultureUnderstand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your teamLead the hiring and on-boarding process through interviewing, evaluation and candidate selection; induction and orientation; and timely assignment to projects. Support Talent Acquisition through own network.Ensure induction and orientation for newly hired  CRAs and IHCRAs occurs.Set expectations and goals, give ongoing performance feedback, conduct timely and objective CRA and IHCRA performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach. Make recommendations for CRA and IHCRA promotions. Take formal actions to improve performance when needed.Establish a trusting and open two-way communication path with reporting lines  to provide and receive timely and relevant updates.Partner with CRAs & IHCRAs on their development, identify opportunities to learn aligned to the individual career aspirations and help them get visibility within and outside the departmentEvaluate turnover trends and suggest/implement measures for retention of staff as needed.Act as a role model for the team - embrace ICON's Own It! Culture and always act as ICON's representative when you interact with your teamCoach and mentor new COMsPartnership, Customers and Market FocusParticipate in country-wide business development activities, as appropriate.Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities).Support development of key relationships with the wider business at country level.Assist with cross-departments training as requiredAct as country level client liaison in ClinOps issuesUnderstand your own and your team's role in improving client and site satisfaction with ICON services. Input in process improvement and change to increase client and site satisfactionEnhanced capabilities and expertiseSupport process improvement, efficiencies and technological development and initiatives within the team, as well as across functions, to drive success of the country, region, department and Icon.Understand the drivers of change and communicate effectively. Be a champion for change and innovationOtherTravel (approximately 30%) domestic and/or internationalOther duties as assigned.