Client Services Analyst 1

Position Summary 

The overall role of the global Client Contract Services department is to coordinate and prepare all client/sponsor contracts and change orders for newly awarded and on-going projects for ICON, in line with ICON Policies and procedures, and to support the approval and execution of those agreements by the authorized individuals. The role of the Client Services Analyst I is to support ICON’s global contracting process through the co-ordination and collation of information on new and ongoing projects and the provision of this information to key decision makers in the contracting process.

Job Responsibility

Recognize, exemplify and adhere to ICON's values which are based on our commitment to People, Clients and Performance. Contract/Change Order Support • Coordinate and develop contracts and change orders for newly awarded and on-going projects at ICON. • Work simultaneously on numerous contracts and/or change orders. • Lead discussion with ICON Legal, the Sales Team and liaise with their respective Contracts Manager, as necessary, to determine the appropriate terms and conditions to be included in the contracts (inclusive of Start-up Agreements) and change orders. • Understand applicable ICON costing tools, client budget grids, and any tools and templates developed within the Client Contract Services group. Ability to explain the costing process to someone without a financial background. • Understand the operational department’s tasks and roles within the task as well as cost drivers within ICON. • Solicit input and review of contracts and change orders from the relevant operational departments. • Understand reasons and challenge supporting information provided by the project team related to budget changes (timeline, specifications, tasks, hours, etc.) and ensure that the budget changes are reasonable and justified. • Understand legal language contained in a MSA, Start-up Agreements, and standalone contracts. • Develop cash neutral payment schedules as required. • Recognize when input and/or review by Legal and/or operations/senior management is required. • Liaise with their respective Contract Manager on any issues that need to be escalated within ICON or the client. • Provide project/financial analysis on the project budget to justify supporting information from the project team. • Update Salesforce in a timely and consistent manner with concise, accurate information on status of the contract or change order. • Develop and maintain client/project files and tracking tools. • Manage and prioritize workload in relation to timelines. Quality • Review client/project documents and budgets prior to submission to their respective Contract Manager for final QC review. Build Relationships • Build relationships with ICON project teams, sales, proposals, finance, and project analysis. • Build relationships with other ICON service areas and vendors. Communication • Ensure clear and direct communication when corresponding (verbally or written) with the project team on the status of the contract and/or change order. • Provide the relevant information required for negotiations and discussions with clients regarding cost proposals/change orders/contracts to the Contract Manager, the respective Sales personnel, and project teams. • Organize, lead, chair, and manage internal meetings required related to contracts and change orders. Process Improvement • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. Travel • Due to the nature of this position it may be required for the employee to travel. • Travel (approximately 5% or less) domestic and/or international.

Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Functional Knowledge • Requires expanded practical and conceptual knowledge of contract services within clinical research and proven capabilities in contract/change order and/or budget preparation. • Requires knowledge and experience in own specialised discipline or field. • Uses best practices and knowledge of internal or external business issues to improve products or services • Solves complex problems; takes a new perspective using existing solutions • Works independently, receives minimal guidance • Acts as a resource for colleagues with less experience • May work as part of a team Business Expertise • Understands key business drivers; uses this understanding to accomplish own work. • Excellent working knowledge of MS Office package. • Prior relevant clinical research industry experience. • Experience in proposal development, contract and change order development, project management or work related. Leadership • No supervisory responsibilities but may provide informal guidance/on the job training to less experienced team members Problem Solving • Solves problems where technical expertise and knowledge of precedents enables identification of possible solutions and underpins making of judgment Impact • Impacts quality of own work and the work of others on the team; works to improve guidelines and policies. Interpersonal Skills • Demonstrate ability to work independently. • Demonstrate ability to be highly motivated and be a strong team player working well in a strong team environment. • Demonstrate ability to be a self-starter and function in a high paced, dynamic environment. • Demonstrate ability to follow directions well. • Demonstrate ability to work under pressure and/or tight timelines. • Excellent communication (oral and written) and organization skills. • Explains information to others in straightforward situations

Qualification 

Any Life Science Graduate