Clinical Operations Manager- India, Bangalore Office-based
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
At ICON, our people set us apart. Our diverse teams enable us to become better partners to our customers and help us fulfill our mission to advance and improve patients’ lives.
#### Our Culture
Our **‘Own It’ culture** is driven by four key values that unite us as individuals and differentiate us as an organization: **Accountability & Delivery, Collaboration, Partnership, and Integrity.** We aim to be the Clinical Research Organization that delivers excellence to our clients and patients at every touchpoint, becoming the partner of choice in drug development.
That’s our vision. We’re driven by it, and we need talented people who share it.
If you’re as motivated as we are, join us! You’ll work in a dynamic and supportive environment with some of the brightest and friendliest people in the sector, helping to shape the industry.
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### Role Overview: Clinical Operations Manager
As a Clinical Operations Manager at ICON, you will ensure the delivery and development of the Clinical Operations team against key metrics. You will work with leadership to enhance capabilities, productivity, and quality.
#### Key Responsibilities
- Provide direction and accountability for operational teams and their delivery at regional and site levels.
- Oversee resourcing, line management, training, and functional delivery within the Clinical Operations group.
- Conduct regular discussions with direct reports and lead team meetings at regional and managerial levels.
- Assist with training for CRA Managers and Associates as required.
- Serve as the contact for the region regarding operational questions and escalations.
- Collaborate with the Director/Senior Director and/or VP Clinical Operations to communicate critical issues, business growth opportunities, and input regarding budgeting discussions.
- Drive overall delivery at site and regional levels, focusing on service execution, client satisfaction, quality, and efficiency.
- Represent Clinical Operations during sponsor and internal audits.
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### Qualifications
- **Bachelor’s degree**
- Minimum **6 years** of Clinical Research experience, including at least **4 years** as a Senior CRA or Principal CRA (in a Lead CRA role), or **2 years** as a Project Manager, CRA Manager, or equivalent.
- Knowledge of **ICH-GCP guidelines** and the ability to review and evaluate medical data.
- Excellent management skills, developed through a collaborative approach to driving performance and success in a global environment.
- Direct experience managing Clinical Research Associates is preferred.
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### Benefits of Working at ICON
Our success depends on the quality of our people, which is why we prioritize building a culture that rewards high performance and nurtures talent.
- We offer very competitive salary packages, regularly benchmarked against our competitors.
- Our annual bonuses reflect the achievement of performance goals—both ours and yours.
- We provide a range of health-related benefits for employees and their families, as well as competitive retirement plans and life assurance to help you save and plan with confidence.
- Beyond competitive salaries and comprehensive benefits, you'll find an environment that encourages you to fulfill your sense of purpose and drive lasting change.
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### Commitment to Diversity and Inclusion
ICON is an equal opportunity and inclusive employer. We are committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If, due to a medical condition or disability, you need a reasonable accommodation for any part of the application process or to perform essential functions of a position, please let us know through the form below.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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