At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Join Our Team as a Senior Cloud Site Reliability Engineer!
Are you a seasoned Cloud Site Reliability Engineer with a passion for ensuring the stability and efficiency of enterprise cloud infrastructure? Are you skilled at monitoring and troubleshooting complex systems to drive reliability? If so, we invite you to become an integral part of our dynamic team in Warsaw!
Key Responsibilities:
Collaborate with cross-functional teams to implement and maintain cloud infrastructure and application components, ensuring stability and integrity.
Develop and manage alerts and monitors across the infrastructure to maintain SLIs and SLOs.
Rapidly respond to and investigate incidents, prioritizing and communicating mitigation efforts effectively.
Monitor system status through tools like Azure Monitor, recommending improvements to alerting and logging performance.
Identify and document resolution paths for recurring issues, reducing false alarms.
Provide expert-level technical escalation and support for team members, ensuring timely response according to SLAs.
Champion site reliability principles and provide guidance and training to software development, quality engineering, and DevOps teams.
Take ownership of IT initiatives and contribute to projects with a focus on successful implementation.
Mentor junior staff and demonstrate an attitude of ownership and accountability.
Engage in special projects as assigned.
Experience, Skills, and Knowledge Requirements:
Minimum of 4 years hands-on operational experience monitoring and supporting .NET and/or Java enterprise applications.
Proficiency in applying site reliability principles and full-stack troubleshooting skills across various layers (network, application, security, identity, OS, containers, on-prem, and distributed services).
Proven production experience with Azure Cloud technologies including IaaS, PaaS, networking, Azure Functions, Web Apps, Containers, SQL and Cosmos DBs, Service Bus, and Front Door.
Strong familiarity with monitoring systems such as Azure Monitor, Log Analytics Workspace, Application Insights SDK, and Azure Dashboard.
Experience collaborating with end users, DevOps engineers, and developers to identify and address application issues.
Background in DevOps and Agile environments, with a blend of both Development and SRE mindset.
Exceptional systematic problem-solving and troubleshooting abilities with a strong sense of ownership.
Track record of advanced diagnosis and troubleshooting to resolve complex problems.
Excellent oral and written communication skills.
Education Requirements:
Bachelor’s Degree in a related field or equivalent relevant work experience.
Preferred: Certification in Azure Administrator, Azure DevOps, or Azure Solutions Architect.
Join our team of dedicated professionals and be a driving force in maintaining the reliability and efficiency of our enterprise cloud infrastructure. Apply today to embark on a rewarding journey with us!
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
#LI-MK1
