CTA Supervisor

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

CTA Supervisor

• This is an exciting opportunity to effectively line manage Senior and Clinical Trial Assistants (CTA) staff to ensure productivity, quality performance and continuous development

Job Functions & Responsibilities:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a Supervisor, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
• As a Supervisor, the employee is expected to recognize the importance of and create a culture of expecting excellence, delivering on commitments and inspiring others
• Ensure staff always meets performance expectations and take appropriate remedial actions as required; make recommendations for promotions if appropriate
• Conduct timely performance reviews and appraisals by acquiring feedback on performance from Clinical Trial Managers, Project Managers and others as required
• Monitor and evaluate workload and liaise with Resource Management and the relevant Project Manager/Clinical Trial Manager as needed to ensure appropriate allocation of resources and optimal utilization and workload
• Participate in the interviewing process for internal and external candidates
• Address issue escalation of findings related to the quality of performance of staff activities
• Contribute towards quality improvement and improvement in metrics
• Measure and improve productivity and profitability of the assigned staff

The successful candidate will have:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• An ability to manage staff and set clear goals and objectives to drive an expectation of excellence
• To develop skills, encourage growth and provide regular performance feedback
• To identify and ensure all necessary training is provided to on an ongoing basis to optimize job performance and knowledge with particular emphasis on all relevant ICON procedures, ICH-GCP and other local regulations
• Emphasis on attention to detail and accuracy
• Excellent team player and provide leadership to junior team members
• Ability to meet deadlines and perform multiple tasks simultaneously
• Proficiency with Microsoft Office Excel and PowerPoint.

Education Requirements:

• Bachelor's Degree in life sciences or local equivalent
• Minimum of five (5) years of clinical research experience or in-depth proven experience as a CTA/Sr CTA/equivalent job role; Prior line management experience is preferred, but not required
• Comprehensive knowledge of Clinical Research and understanding of ICH-GCP
• Fundamental knowledge of TMF structure with emphasis on ISF requirements required for CTA oversight

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.