Director, Business Operations Firecrest

Job Title: Director, Business Operations - FIRECREST

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

FIRECEST is ICON’s Digital Engagement platform, simplifying life for the key parties involved in clinical trials and making it easier for them to carry out their responsibilities. 

The Role

Reporting to the VP of FIRECREST, the Director, Business Operations is a senior member of the FIRECREST leadership team and integral to setting the business strategy and successfully delivering Firecrest content and support services for our customers.
 

This is a key leadership role within the Firecrest business, responsible for overseeing all content production (including resource planning and management) revenue tracking, and customer support activities. Providing operational leadership with a focus on the development and maintenance of accurate operational plans including timelines and budgets.

Key Responsibilities

• Provide operational leadership with a focus on the development and maintenance of operational plans including timelines and budgets.

• Responsible for management and development of direct reports, leading matrix teams comprising of Instructional designers, Graphic designers, Editorial and quality function, as well as clinical trial SMEs.

• Contributes to product strategy development, identifies and supports resolution of operational issues, and helps facilitate alignment within Firecrest as well as within the wider business.

• Oversees the implementation of new systems and processes within operations while maintaining overall targets.

• Provides support for audits and inspections. Has a good understanding of ICH GCP and associated regulations for electronic systems.

• Provides operational expertise for all functions within Firecrest.

Other Responsibilities:

• Recognize, exemplify and adhere to ICON's values, which center on our commitment to People, Clients and Performance.
• As a Director, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Complete ownership of operational plans and budgets associated with the clinical operations team in Firecrest.
• Ensures products are delivered on schedule and within cost parameters and clear visibility and reporting status is provided to senior management.
• Establish and monitor departmental performance against agreed targets and budgets, and within policies and standards in order to enhance the overall effectiveness of the clinical operations team.
• Implement an appropriate set of metrics to measure performance of critical projects. Report on progress at Leadership meetings.
• Put in place required operational and informational management decision support systems to establish and maintain a culture of execution and continuous improvement.
• Assist Strategic Development and provide input to proposals as necessary.
• Team and Company Leadership: Build, develop and retain high performing product teams that lead positive contributions throughout the company. Lead cross functional teams related to clinical activities including graphic design, audio, product construction and deployment.
• Work closely with team members in order to maximise potential resources and leverage necessary skills to ensure Firecrest meet contractual obligations and customer satisfaction objectives.
• Track current clinical operations staff utilization to gauge adequate resources and request additional staff from management when necessary.
• Ability to understand the business and work closely with the operations team to execute business processes.
• Partner with senior management to develop and to achieve corporate and department goals and works with clinical operations staff to achieve the established corporate and department goals within the expected time frames.
• Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to better the performance of operations.

Requirements:

• 10+ years’ experience of Operations team and function leadership, ideally in a Clinical Trial setting

• Ability to lead multiple diverse teams comprising both clinical and creative skillsets

• Excellent communication skills and comfortable engaging with senior leadership both internally and with customers

• Strong commercial acumen and an understanding of business models

• MBA an advantage

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.