Director, Clinical Supplies Management

Director, Clinical Supplies Management - Ireland, Dublin

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

We are seeking a Director, Clinical Supplies Management to join us and provide strategic direction and operational oversight for Clinical Supplies Management to the global ICON organisation. Lead a global team to achieve internal and external customer satisfaction. Recruit, lead and mentor staff across multiple global locations. Develop and maintain strong client relationships and provide governance of such relationships. Develop and sell client-focused solutions related to global clinical supplies.  Provide oversight of clinical supply vendors.

Role responsibilities
• Provide recommendations on the strategic direction and priorities for the Clinical Supplies function; execute on the strategy, and adapt as required, including market and competitor assessments.
• Ensure that all clinical trial projects are delivered to quality expectations in a timely manner whilst adhering to ICON or Sponsor SOPs, and in compliance with ethical, legal and regulatory standards.  Demonstrate oversight through the regular reporting of metrics.
• Drive functional activities and closely collaborate with Finance to manage departmental budget and achieve targeted revenue and margins.
• Build customer relationships and interact with customers in a consultative, operational and business development capacity; ensuring close collaboration with the Business Development team to provide regular input to new business proposals and client bid defense meetings.
• Build and maintain an optimal global organizational structure and allocate resources to projects and initiatives including resource justifications, hiring of staff, manage performance expectations, staff development and succession planning; provide oversight to CSM Managers/Sr Managers
• Establish and build effective supplier relationships and proactively communicates company priorities and requirements.
• Liaise with Procurement and Legal departments towards sourcing appropriate vendors, negotiating pricing, structuring and implementation of Master Service Agreements (MSA) and governance over vendor adherence to Service Level Agreements (SLA).
• Develop, implement and maintain policies, procedures and systems related to Clinical Supplies, collaborating with other functional groups as required Independent and proactive preparation, communication and coordination of process changes.
• Devise and drive process improvements with a focus on streamlining our processes and adding value to our business while meeting client needs.
• Manage CSM quality including resolution of clinical supplies quality issues from internally or externally driven sources; ensure Clinical Supplies is represented appropriately at client audits. Ensure corrective and preventative action is taken in a timely manner when issues occur and follow to resolution
• Perform additional relevant responsibilities as directed by management.

What you will need to be considered:
• Working knowledge of regulations governing investigational products, including Good Manufacturing Practices and International Conference on Harmonization/ Good Clinical Practices guidelines 
• Deep understanding of supply chain networks, clinical regulations and timelines.
• In depth experience in the pharmaceutical and/or healthcare industries in a Quality, Project Management, Logistics or Supply Chain role.
• Degree level education (Biological Sciences, Supply Chain preferred)
• Masters desirable


Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply