Director, Study Start Up

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Director, Study Start-Up

The Director of Study Start-Up is responsible for implementing an effective structure and processes to ensure accelerated site activation timelines in their countries or customer, and with highest quality. This involves monitoring and improving key performance metrics around reduced cycle times, predictability of delivery, and enhanced productivity, and will comprise oversight over  key customer, operational and financial activities.  In addition to providing  operational leadership to the group, the Director, Study Start-Up will be knowledge in local regulations, act as a senior counterpart to internal and external customers, and ensure growth of their customer and/or countries.

• Recognize, exemplify and adhere to ICON's values around our commitment to People, Clients and Performance and bring those values to life to contribute to the propagation of the “Own It” culture at ICON.
• As a Director, expected to recognize the importance of and create a culture of continuous improvement with a focus on quality, streamlining our processes, adding value to our business and meeting internal and external client needs. Act as a change agent within the department to align with  goals.
• Lead customer and/or country delivery of accelerated site and study start-up with highest quality standards to exceed customer expectations. This involves monitoring and improving key performance metrics around reduced cycle times, predictability of delivery, and enhanced productivity, and will comprise oversight over  key activities with budget and contract negotiations for accelerated Site Activations.
• Accountable for predictability within each assigned portfolio and/or country.  Drive system compliance.  Use of data  analytics to assess metrics trending and proactively mitigate concerning trends
• Accountable for appropriate resourcing and corresponding utilisation, including appropriate forecasting, to ensure staffing levels are at all times conducive to operational and financial success. This includes participation and decision-making in the hiring process whilst keeping business need and profitability in mind.
• Drive process improvement, efficiencies and technological development to enable the group to deliver to year on year targets.
• Drive continuous Engagement and Enablement of team to perform to their full potential by providing them with the required tools and guidance.
• Ensure that budget parameters are adhered to, resulting in financial health of projects, portfolios and/or department.  Review budgets for the purpose of proposals and sales when and as required.                                                                                                                                    
• Ensure quality by pro-actively assessing compliance and implementing measurable solutions and preventive actions. Communicate  on all applicable quality issues to keep Executives and representatives informed of all critical issues.                                                         
• Act as customer/portfolio or country level client liaison and escalation point of contact; resolve  customer relationship issues.
• Facilitate increased productivity whilst maintaining quality levels.
• Represent Start Up at audits and inspections.
• Work closely with teams on Business Development opportunities to support the growth of the assigned portfolio and/or country(ies) and provide regional/client based knowledge to achieve success.
• Develop key relationships with the wider business at regional/global level.
• Lead key initiatives, or collaborate on global initiatives, across the Start Up group. Ensure best practice and continuity in the ICON services.
• Travel (approximately 20% depending on country structure and direct report levels) domestic and/or international
• Responsible for performing activities that are in compliance with applicable corporate and departmental policies, standard operating procedures and operating guidelines and performing another duties as assigned by the management.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.