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DOCS Operations Manager

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About the role

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Operations Manager DOCS
 
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.
This role could be based out of our office in Cologne or Frankfurt, or be Home based.
  
Overview of the role  
 
Effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.
 
 Responsibilities
  •         Complete DOCS induction and orientation for newly employed CPCs.  
  •        Ensure client-specific induction and orientation is planned, communicated and completed.
  •        Establish goals and objectives for each CPC. 
  •        Monitor performance and conduct annual appraisal for each CPC, as applicable.  
  •        Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs. 
  •        Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.  
  •        Create a positive relationship between DOCS, the CPC and the client to ensure retention.  
  •        Ensure timely identification, resolution and escalation of issues.   
 
 
Role Requirements  
  •     Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
  •      Minimum of five (5) years of relevant industry experience
  •      Minimum of three (3) years of line management experience for Operations Manager position
  •      Greater than three (3) years of management experience for Senior Operations Manager position
  •      Ability to liaise successfully with clients, CPCs and other departments.
  •      Demonstrated ability to identify, analyze and solve problems.
  •      Excellent interpersonal, organizational and management skills.
  •       Excellent verbal and written communication skills in English and local language.
 
What’s Next  
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
 ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
 *LI-AC1
 
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