JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

DOCS Operations Manager

043000_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
Operations Manager DOCS
 
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.
This role could be based out of our office in Cologne or Frankfurt, or be Home based.
  
Overview of the role  
 
Effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.
 
 Responsibilities
  •         Complete DOCS induction and orientation for newly employed CPCs.  
  •        Ensure client-specific induction and orientation is planned, communicated and completed.
  •        Establish goals and objectives for each CPC. 
  •        Monitor performance and conduct annual appraisal for each CPC, as applicable.  
  •        Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs. 
  •        Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.  
  •        Create a positive relationship between DOCS, the CPC and the client to ensure retention.  
  •        Ensure timely identification, resolution and escalation of issues.   
 
 
Role Requirements  
  •     Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
  •      Minimum of five (5) years of relevant industry experience
  •      Minimum of three (3) years of line management experience for Operations Manager position
  •      Greater than three (3) years of management experience for Senior Operations Manager position
  •      Ability to liaise successfully with clients, CPCs and other departments.
  •      Demonstrated ability to identify, analyze and solve problems.
  •      Excellent interpersonal, organizational and management skills.
  •       Excellent verbal and written communication skills in English and local language.
 
What’s Next  
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
 ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
 *LI-AC1
 
List #1

Day in the life

Two medics at ICON clinical research clinic
The Strategic Role of Site Selection and Activation in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

07/07/2025

Summary

Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit

Teaser label

Explore the critical role of site selection and activation in clinical trials.

Read more
3 x Digital padlocks
The Role of Cybersecurity in Clinical Data Management

Teaser label

Industry

Content type

Blogs

Publish date

07/04/2025

Summary

Cybersecurity in Clinical Data Management In clinical research, data is both a vital asset and a significant responsibility. As trials become increasingly digitised and decentralised, the protectio

Teaser label

Learn about the critical role cybersecurity plays in an increasingly digital research environment.

Read more
Stethoscope on paper
Specialisations in Clinical Research: Finding Your Niche

Teaser label

Industry

Content type

Blogs

Publish date

07/03/2025

Summary

Finding the Specialisation for You Clinical research is a dynamic, multidisciplinary field that brings together scientific innovation, operational rigour and patient-centric thinking. While many

Teaser label

Explore the diverse specialisations in clinical research, from clinical operations to data management, regulatory affairs, and beyond.

Read more
View all

Similar jobs at ICON

GCP Strategy Lead

Salary

Location

Canada

Department

Clinical Operations Roles

Location

Canada

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

As a Clinical Quality Compliance Lead you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-120615

Expiry date

01/01/0001

Melissa Benner

Author

Melissa Benner
Melissa Benner

Author

Melissa Benner
Read more Shortlist Save this role
Read more Shortlist Save this role
Supervisor, Accounts Receivable

Salary

Location

India, Trivandrum

Location

Trivandrum

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Accounting & Finance

Job Type

Permanent

Description

We are currently seeking a Supervisor, Accounts Receivable to join our diverse and dynamic team. As a Supervisor, Accounts Receivable at ICON, you will oversee the accounts receivable process, ensurin

Reference

JR129526

Expiry date

01/01/0001

Preetha Suresh

Author

Preetha Suresh
Preetha Suresh

Author

Preetha Suresh
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior CRA

Salary

Location

Poland

Department

Clinical Monitoring

Location

Poland

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a Senior CRA, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-120880

Expiry date

01/01/0001

Dagmara Drozdowska

Author

Dagmara Drozdowska
Dagmara Drozdowska

Author

Dagmara Drozdowska
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Study Start Up Associate

Salary

Location

Israel

Department

Clinical Operations Roles

Location

Israel

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech

Reference

2025-120870

Expiry date

01/01/0001

Salome Kankia

Author

Salome Kankia
Salome Kankia

Author

Salome Kankia
Read more Shortlist Save this role
Read more Shortlist Save this role
Global Clinical Project Manager, Late Oncology

Salary

Location

Spain, Poland

Department

Clinical Trial Management

Location

Poland

Spain

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

We currently have an exciting new opportunity for an experienced Global Clinical Project Manager within the Oncology team to join a successful sponsor dedicated program. We are looking for a Global Cl

Reference

2025-120517

Expiry date

01/01/0001

Tanzina Guerni

Author

Tanzina Guerni
Tanzina Guerni

Author

Tanzina Guerni
Read more Shortlist Save this role
Read more Shortlist Save this role
Sr CRA

Salary

Location

Czech Republic

Department

Clinical Monitoring

Location

Czech Republic

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

The Clinical Research Associate (SrCRA) has local responsibility for the delivery of the studies at allocated sites and is an active participant in the local study team(s). The SrCRA works in close co

Reference

2025-120821

Expiry date

01/01/0001

Jaroslav Polák

Author

Jaroslav Polák
Jaroslav Polák

Author

Jaroslav Polák
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above