Global Data Services Support Specialist I

Job Advert Posting

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
 

Basic Requirement:

• Bachelor's or Master's degree in Science stream

• Experience required:0-1 years

• Should be proficient in Microsoft Office.

Job Responsibilities:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

• Travel (approximately 10%) domestic and/or international.

• To create, QC, and transmit protocol specific data files in standard data formats in accordance with client specifications and departmental procedures.  To help support any part of this process for any other member of the Global data Services team.*

• To work with the Project Management team and external clients on adding, removing, updating and troubleshooting ICOLABS users and user accounts for various protocols in according to GDS ICOLABS SOP’s. To check and document blinding QC of studies setup by other members of the Global Data Services team.*

• To create, QC, and transmit protocol specific data files in custom data formats in accordance with client specifications and departmental procedures.  To help support any part of this process for any other member of the Global data Services team.*

• Work on QAT requests so ensure that the ICL database has been setup correctly by the setup team. All issues, questions, comments, suggestions should be properly managed and addressed – communication is essential*

• Perform edit checks on lab data using different applications as designated by GDS Management.*

• To help and assist other staff members of the Global Data Services team in any part of the data creation and loading process to help make the overall data transfer process as efficient as possible.*

• Create, QC and send data files in both a standard and custom data format*

• To setup studies in ICOLABS which includes the setup of studies, additions, modification and removing of ICOLABS users.*

• To QC data files and ICOLABS setup in accordance with GDS SOP’s for any member of the Global Data Services team*

• To troubleshoot data load issues into ICOLABS and to work with ICOLABS support and or Client Services to resolve issues*

• Perform edit checks to monitor lab data for cleanliness and validity *

• Work on Remote lab data setup, upload results, check for issues, etc.*

• Work on QAT requests from the ICL database setup team, find and notify team of any issues, questions or comments*

• Any other relevant task designated by GDS Management.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.