Investigator Pyts Coordinator
About the role
This vacancy has now expired. Please click here to view live vacancies.
Job Title: Investigator Payments Coordinator
Location: Ireland, Dublin
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
People - Leadership, Teamwork, Energising and Developing Others
- To support the Investigator Payments team with set up and maintenance of ICON's investigators payments as appropriate.
- To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team
- To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
- To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
Clients - Delivery to Customers, Building Relationships
- Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
- To host training sessions/ meetings relating to IPG processes and procedures
- To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner.
- To escalate payment issues/delays appropriately
- To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately
- To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments
- To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate.
- Conduct day to day activities in a professional, service-orientated and client orientated manner
- Maintain positive, strong working relationships with clients, vendors and staff.
- Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments
- Communicate effectively with investigative site personnel and/or ICON or Sponsor
- Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly.
- Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
- To effectively build and maintain a producItive working relationship with the Clinical teams and other ancillary department staff to effectively manage their needs and expectations in relation to payments.
Performance - Personal Effectiveness, Commercial Awareness, Robust Thinking
- Oversee and be accountable for the quality of the payments in the studies assigned to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with IPG KPIs, WPS and SOPs, appropriate regulations and ICON's quality standards.
- Generate and validate the export payment files from ICONomics ("upload" file) to the A/P dept for posting. After payments are complete, ensure payment details are uploaded into ICONomics.
- Perform "first level" and "second level" accuracy examination of Payment Due Forms, comparing the paper copies of the forms to the electronic "upload" file, ensuring proper coding in accordance with standard group procedures.
- Ensure each vendor has been set up in ICON financial systems and that any new information relating to existing vendors is appropriately progressed through to relevant finance staff. Ensure new financial information relating to vendors is passed to relevant department member as needed
- Be accountable for the quality of how each study assigned is set-up and maintained, ensuring payments are correct and that all work carried out is in accordance with IPG processes and procedures and is audit ready.
- Update IPG systems with any changes from site contracts for assigned studies, as applicable.
- Communicate with assigned Project Managers to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by investigator contract.
- Contribute to writing/updating IPG SOP's/ WP's as requested
- Liaise with the Clinical teams to ensure that all ICONomics data/information is both current and accurate.
- Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator contract.
- Review contracts in coordination with the other members of the set-up team to ensure that the contract specific budget schedule and terms can be facilitated via the IPG system.
- Represent the Investigator Payments Group (IPG) systems set-up meetings to ensure content of meeting is consistent with capacity and capability of IPG and in line with ICON processes and procedures
- Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
- Send meeting requests, book meeting rooms / teleconference facilities for meetings as required.
- Record, prepare and distribute meeting minutes as requested
Be familiar with IPG and industry standards, appropriate regulations and relevant IPG and ICON processes and procedures - Contribute to process improvement initiatives within IPG and the wider organisation
- Meet all IPG iLearn/training requirements appropriate to this position.
- Ensure ICON's reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed
Special Projects/assignments as requested.
What you will need:
- Good interpersonal skills and relationship management are essential for dealing with people at all levels
- Strong team player with high self-motivation and positive 'can-do' attitude, who can deliver high value output independently and work with team members to ensure high quality results
- Excellent attention to detail, and a real commitment to delivering high quality outputs
- Computer-literate with experience in Oracle and Microsoft Excel
- Advanced communication and organizational and problem-solving skills
- Knowledge of clinical operations, protocols and site budgets
- A bachelor's degree preferred or + 3 years of relevant experience
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
LI#-GBS1
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/29/2025
Summary
Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,
.png)
Teaser label
IndustryContent type
BlogsPublish date
05/22/2025
Summary
World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ
.png)
Teaser label
Inside ICONContent type
BlogsPublish date
05/08/2025
Summary
Standing Strong on Ovarian Cancer Day: ICON's Commitment to Advancing Care Ovarian cancer remains one of the most challenging gynaecologic malignancies, both in terms of detection and treatmen
Similar jobs at ICON
Salary
Location
US, Salt Lake City (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Salt Lake City
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Laboratory Support
Job Type
Permanent
Description
We are currently seeking a Laboratory Assistant to join our diverse and dynamic team. As a Laboratory Assistant at ICON, you will provide essential support to laboratory operations by assisting with t
Reference
JR130420
Expiry date
01/01/0001
Author
Michael HartleyAuthor
Michael HartleySalary
Location
Ireland, Dublin
Location
Dublin
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
We are currently seeking a Revenue Manager to join our diverse and dynamic team. As a Revenue Manager at ICON, you will oversee the revenue management and financial reporting processes for clinical tr
Reference
JR131043
Expiry date
01/01/0001
Author
Damien KehirAuthor
Damien KehirSalary
Location
UK, Reading
Location
Reading
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team in a role dedicated to one of our most valued sponsors. . As a Senior CRA at ICON , you will pl
Reference
JR130205
Expiry date
01/01/0001
Author
Katty Barreto MaiaAuthor
Katty Barreto MaiaSalary
Location
Turkey
Department
Clinical Trial Management
Location
Turkey
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Site Engagement Liasion you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-119922
Expiry date
01/01/0001
Author
Yagmur YangozAuthor
Yagmur YangozSalary
Location
South Africa, United Kingdom, Spain, Romania
Department
Biometrics Roles
Location
Romania
South Africa
Spain
UK
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Clinical Data Scientist Lead
Clinical Systems
Data Standards Consultant
Job Type
Permanent
Description
As a Senior Clinical Data Science Lead you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. Working within one of our newest
Reference
2025-118736
Expiry date
01/01/0001
Author
Jonathan CunliffeAuthor
Jonathan CunliffeSalary
Location
US, Salt Lake City (PRA)
Location
Multiple US Locations
Salt Lake City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Liasion
Job Type
Permanent
Description
ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en
Reference
JR130270
Expiry date
01/01/0001
Author
Muna NelkeAuthor
Muna Nelke