IT Infrastructure Project Manager

ICON - Be a Part of our Journey...

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.  IT Infrastructure Project Manager is responsible for the delivery a Projects within Budget and timeline, that enable a specific business unit(s)/ department(s) within an allocated ICON Division to meet or exceed its predetermined Return on Investment and goals.

You must have a thorough understanding of the full IT Portfolio methodology by understanding the entry and exit criteria for the full gating process and therefore the associated artifacts.  In addition you will be required to mentor and coach other IT GBS and business staff on the full project management methodology e.g. project team members.

Overview of the Role

-         Manage the full project management lifecycle on large scale IT Projects in accordance with the IT GBS Project Management methodology.  This may also include the management of small Projects as required.

-         Team management to motivate, drive collaboration and assess performance.

-         Work closely with Programmer Managers on project cost estimation, scope definition and project planning estimation etc, in particular where this applies an overall IT Program.

-         Apply advanced methods for project cost estimation, planning and related scope control.

-         Ensure projects are delivered to high quality standards.

-         Demonstrate and apply advanced risk and issue mitigation strategies.

-         Assist in project business case/chartering process and setup.

-         Understand and help track short-term project key performance metrics (for example, schedule variances and customer satisfaction).

-         Perform project post implementation reviews and thereby ensuring that lessons learned are shared with the IT PMO and applied to future IT GBS Projects and or Programs 

-         Implement "right sized" project management processes (especially supporting quality assurance).

-         Track short-term project metrics (for example, schedule variances and customer satisfaction).

-         Provide oversight and control of any external resources contracted to the project.

-         Learning and development in PM areas beyond core expertise.

-         Understand and apply appropriate process change management approaches

-         Additionally you will be required to develop communication beyond seeming minimum; strong communication skills, with confirmation of understandings and commitments

-         Constantly monitor and report on progress of the project to all stakeholders, including submission of weekly status

-         Specific knowledge and experience of IT infrastructure environments such as Data Centre, Servers, Storage and Networking.

-         Proven track record with specific IT Infrastructure project delivery

-         Proven track record with complex IT Infrastructure project delivery across many Infrastructure disciplines and geographies.

-         Customer client facing experience a bonus reports to the PMO

-         Engaging with an array of stakeholders, such as the projects' business sponsors, business analysts, enterprise architects, resource managers, contractor project managers and program managers.

-         Supports the implementation of IT PMO policies and procedures

-         Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.

-         As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

-         As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

-         Responsible for managing budgets of up to $5 Million USD

-         Managing up 5 projects concurrently

-         Travel (approximately 10%) domestic and/or international

SUPERVISION

-         Management and supervision of Project Leaders

-         Management and supervision of Project teams

-         Perform team management, driving motivation, collaboration and performance reviews.

Role Requirements

-         To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-         7-10 years, working knowledge and first-hand IT Infrastructure Project Manager experience

-         Relevant PM Certification e.g. PMP and CSM.

-         Excellent verbal, written and interpersonal skills, issue management and resolutions skills

-         Confidence in self and organization and a “can do” attitude.

-         The ability to motivate project team members to deliver and take positive action and accountability for their assigned work.

Education Requirement:

-         Bachelor's degree in Computer Science, Business, or Engineering or equivalent work experience required

-         Familiarity with the following technologies is highly preferred:

-         Virtualization, specifically VMware vSphere

-         Enterprise Storage, specifically NetApp

-         Citrix XenApp & XenDesktop

-         Exchange and Unified Communications, such as Microsoft Lync, Cisco UC/Jabber

-         Network technologies

-         Circuits, MPLS

-         Routing, Switching, Wireless protocols

-         DMZ, Firewalls, DNS

-         Microsoft Active Directory

o    Tiered domains and trusts

o    Group policy

o    Security groups and permission schema

-         Desktop infrastructure, specifically with centralized and distributed imaging

-         Security

o    Full disk encryption

o    2-factor authentication

-         Understanding of database infrastructure architecture, and CFR 21 Part 11 (Validation and Qualification)

Benefits of Working at ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.  

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

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