Korea Client Services Associate

Korea Clinical Services Associate

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.

What you will be doing

• Follow up with sites with regard to execution status of CTA’s and process fully executed agreements per the governance plan. 
• Follow-up with sites regarding documents needed to support timely and accurate payments including PICs, W-9s, and W-8s. 
• Schedule weekly reports for each assigned study and forward to appropriate Contract Associates.
• Review reports for each assigned study to identify non-responsive sites, sponsors, and/or Contract Associates. 
• Review reports for each assigned study to identify UPS, site, ICON, and/or sponsor delays in the signature process for final CTAs, Amendments and Ancillary Agreements. 
• Follow-up with non-responsive sites on behalf of Contract Associates via phone and email as needed.
• Draft amendments as necessary. 
• Demonstrates professionalism in conducting daily activities.

Your profile

• Bachelor's degree in Business Administration, Communication, or a related field preferred.
• 1+ year of customer service and client relation experience
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply