Manager, Clinical Operations- CTA Manager

Overview:

As a CTA Manager you are able to recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery. As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs

What you will be doing:

• Operational Excellence and Quality
• Ensure that staff assignments are adequate to meet corporate utilization and productivity targets.
• Ensure CTAs are meeting performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required.
• Ensure agreed corrective actions are implemented, and/or further training is received, as required.
• Provide feedback on the development and implementation of formal CTA training tools and presentations.
• Ensure that CVs for assigned CTAs are updated as required and skill set / experience is maintained in MyCV.
• Ensure CTMS is current and updated.
• Understand the key principles of client project management at the functional level - if required serve as the local clinical subject matter expert.
• Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability
• Serve as a contact for the countries in regard to operational questions and escalations
• Understand ClinOps role in Inspection Readiness processes and educate team on its importance
• Understand ClinOps Key Performance metrics and how to ensure delivery against them.
• Understand department strategy and explain key elements to team
• Talent, Leadership, Development & Culture
• Understand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your team
• Interview, evaluate and select new associates, and CTA hires.
• Support Talent Acquisition through own network.
• Ensure induction and orientation for newly hired CTAs
• Set expectations and goals, give ongoing performance feedback, conduct timely and objective CTA performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach.
• Make recommendations for CTA promotions.

You are:

Knowledge

• Clinical trial processes and operations
• ICH/GCP Guidelines plus local codes of practice as applicable
• Expert knowledge of Novartis SOPs, systems, process and working practices

Experience

• Experience as CTA with functional manager potential as determined by hiring manager, CTA manager, project manager or equivalent job role

Competencies

• • Attention to detail
  • Adaptability to continuously changing work environment
  • Organizational skills
  • Relationship management & influencing skills
  • Time management & prioritization
  • Training skills
  • Flexibility
  • Written and oral communication skills
  • Language skills: English
  • Good working knowledge of common software packages
  • Presentation skills
  • Problem solver
  • Team work & collaboration
  • Proactive & innovative

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.