Manager, Clinical Operations

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development as a Clinical Operations Manager. 

What you will be doing:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery.
• As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.
  • This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.

• Ensure that staff assignments are adequate to meet corporate utilization and productivity targets.
• Ensure Direct Reports are meeting performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required.
• Ensure agreed corrective actions are implemented, and/or further training is received, as required.
• Ensure CTMS is current and updated.
• Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability
• Serve as a contact for the country in regard to operational questions and escalations
• Understand ClinOps role in Inspection Readiness processes and educate  team on its importance
• Understand ClinOps Key Performance metrics and how to ensure delivery against them.
• Understand department strategy and explain key elements to team
• Act as a role model for the team - embrace ICON's Own It! Culture and always act as ICON's representative when you interact with your team
• Participate in country-wide business development activities, as appropriate.
• Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities).
• Assist with review of current processes and implementation of agreed process improvements in collaboration with other regions and/or departments.
• Understand the drivers of change and communicate effectively.
• Be a champion for change and innovation

You are:

• Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution required

• Substantial experience using computerized information systems including experience with PC - Windows, word processing, and electronic spreadsheets required
• 1-3 years experience supervising or managing professional staff in a pharmaceutical or CRO environment 
• Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is required
• Proactive, go-getter able to build strong relationships with stakeholders
• Able to present at internal and client meetings as needed
• Strong communication skills - fluent in English language 

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.