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Operations Lead

  1. Chennai
2024-109145
  1. ICON Strategic Solutions
  2. Other

About the role

This vacancy has now expired. Please click here to view live vacancies.

Position Summary:

 

  • Responsible for providing line management leadership to Operations Associate team performing Operations support activities including Employee Onboarding, CPC Management, Freelancer Management & Invoice Management under minimal supervision.
  • Ensures team deliverables are met to expected quality and timelines, provides technical oversight as needed, and mentors/develops Operations Associate team and other employees under the guidance of Manager / Sr. Manager or designee.

Job Functions/Responsibilities:

 

  • Recognize, exemplify and adhere to ICON's values which centre on our commitment to People, Clients and Performance.
  • As an Operations Lead, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
  • Read, ensure understanding and adhere to all assigned ICON SOPs and working procedures (or sponsor as appropriate).
  • Complete all assigned training and courses in the ICON Training Management system (iLearn) (or sponsor system, as appropriate); ensuring that mandatory courses are all completed before the designated date and that the required system specific training has been completed for current studies.
  • Ensure effective resource allocation and workload balancing across assigned teams in coordination with Team Leads & Sr.Staffs.
  • Provide resource projection on an ongoing basis to Management as appropriate.
  • Support recruitment of resources.
  • Support and Mentor direct reports and extend technical expertise on an ongoing basis.
  • Identify and organize the training needs as appropriate in coordination with -ICON University.
  • Ensure teams achieve productivity and quality targets, perform benchmarking reviews and perform oversight of deliverables using different tools/ techniques and maintain and report relevant metrics.
  • Perform interim /annual performance appraisal of assigned team members and identify gaps and propose development plans.
  • Identify gaps and suggest process improvements (internal/external) on an ongoing basis.
  • Develop, deliver and represent Global Business Operations in internal and/or external presentations as required.

Expectation:

  • minimum of 8 years appropriate experience in Operations Management, Finance or HR Operations.
  • minimum of 3 years of management/leadership experience.
  • Effectively manage work priorities of self and direct reports, delegating responsibilities where appropriate.
  • Drive & lead system integration initiatives within Global Business Operations function working collaboratively with different stakeholders. Provide other general duties as required to support the company
  • Communicate effectively with internal and external stakeholders.
  • Appropriate experience and understanding of at least one payment systems (Oracle, ADP), hiring systems (Taleo, WD), employee verification process & Operations Management systems for managing employee’s timesheet, invoice & billing.

 

 


Education:

 

  • Bachelor degree or local equivalent in any discipline.
  • Master’s degree in Business Administration – Finance/Operations preferred.
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