Operations Lead

Position Summary:

• Responsible for providing line management leadership to Operations Associate team performing Operations support activities including Employee Onboarding, CPC Management, Freelancer Management & Invoice Management under minimal supervision.
• Ensures team deliverables are met to expected quality and timelines, provides technical oversight as needed, and mentors/develops Operations Associate team and other employees under the guidance of Manager / Sr. Manager or designee.

Job Functions/Responsibilities:

• Recognize, exemplify and adhere to ICON's values which centre on our commitment to People, Clients and Performance.
• As an Operations Lead, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Read, ensure understanding and adhere to all assigned ICON SOPs and working procedures (or sponsor as appropriate).
• Complete all assigned training and courses in the ICON Training Management system (iLearn) (or sponsor system, as appropriate); ensuring that mandatory courses are all completed before the designated date and that the required system specific training has been completed for current studies.
• Ensure effective resource allocation and workload balancing across assigned teams in coordination with Team Leads & Sr.Staffs.
• Provide resource projection on an ongoing basis to Management as appropriate.
• Support recruitment of resources.
• Support and Mentor direct reports and extend technical expertise on an ongoing basis.
• Identify and organize the training needs as appropriate in coordination with -ICON University.
• Ensure teams achieve productivity and quality targets, perform benchmarking reviews and perform oversight of deliverables using different tools/ techniques and maintain and report relevant metrics.
• Perform interim /annual performance appraisal of assigned team members and identify gaps and propose development plans.
• Identify gaps and suggest process improvements (internal/external) on an ongoing basis.
• Develop, deliver and represent Global Business Operations in internal and/or external presentations as required.

Expectation:

• minimum of 8 years appropriate experience in Operations Management, Finance or HR Operations.
• minimum of 3 years of management/leadership experience.
• Effectively manage work priorities of self and direct reports, delegating responsibilities where appropriate.
• Drive & lead system integration initiatives within Global Business Operations function working collaboratively with different stakeholders. Provide other general duties as required to support the company
• Communicate effectively with internal and external stakeholders.
• Appropriate experience and understanding of at least one payment systems (Oracle, ADP), hiring systems (Taleo, WD), employee verification process & Operations Management systems for managing employee’s timesheet, invoice & billing.

Education:

• Bachelor degree or local equivalent in any discipline.
• Master’s degree in Business Administration – Finance/Operations preferred.