JUMP TO CONTENT

Operations Support Analyst

JR063868

About the role

This vacancy has now expired. Please click here to view live vacancies.

Operations Support Analyst I

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Provides assistance to internal and external clients and works to ensure quality, efficiency and improved profitability.

Overview of the Role

· Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

· As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

· Travel (approximately 0%) domestic and/or international.

· Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests

· Resolves customer inquiries and requests appropriately and efficiently

· Assists system users contacting the ICON HelpDesk*

· Assists in maintaining project files*

· Resolves system user issues according to study specific guidelines*

· Provides support to project teams as needed*

· Performs data entry and data loading tasks*

· Other responsibilities may be assigned as required

Role Requirements

· To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· US/LATAM/CAN- minimum of six months of customer service/call center experience

· Ability to work within a team environment

· Ability to successfully manage multiple tasks and timelines.

· Ability to liaise professionally with globally diverse clients and system users.

· Foreign language skills desirable

· Willing to work a variety of hours/days, holidays and weekends, as needed.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What's Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

List #1

Day in the life

Headshot of female
13 Roles Spanning 28+ Years: Alyssa's Journey at ICON

Teaser label

Our People

Content type

Blogs

Publish date

07/24/2026

Summary

The Career I Never Planned Alyssa Gilliam reflects on 13 roles at ICON, why curiosity has shaped her career, and the opportunities many people don't realise exist in clinical research. When Alyssa

Teaser label

Discover how Alyssa Gilliam built a 28-year career at ICON, progressing from Clinical Trial Assistant to Vice President.

Read more
doctor and patient in waiting room
Clinical Trials Explained: From Protocol to Patient

Teaser label

Industry

Content type

Blogs

Publish date

07/22/2026

Summary

Clinical Trials: From Protocol to Patient Clinical trials are essential to the development of new medicines and treatments, yet the way they work is often misunderstood. For those considering a ca

Teaser label

New to clinical research? This guide explains how clinical trials work, from protocol development through site delivery and patient participation.

Read more
Image of tablet medication in a tub
What is Pharmacovigilance? A Guide to Careers in Drug Safety

Teaser label

Industry

Content type

Blogs

Publish date

07/21/2026

Summary

A Beginner's Guide to Drug Safety When most people think about careers in clinical research, roles like Clinical Research Associate or Clinical Trial Manager usually come to mind. But there's ano

Teaser label

Discover what pharmacovigilance is, and the skills, responsibilities and career opportunities in drug safety.

Read more
View all

Similar jobs at ICON

Laboratory Study Manager

Salary

Location

Bulgaria, Sofia

Location

Sofia

Bucharest

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Clinical Study Manager at ICON, you will lead and coordinate central laboratory activities across global clinical studies. In this pivotal role, you will act as the key link between clinical stud

Reference

JR156591

Expiry date

01/01/0001

Dariusz Sternlicht Read more Shortlist Save this role
Clinical Trial Manager II

Salary

Location

Turkey, Istanbul

Location

Istanbul

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Clinical Trial Manager II at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies. What Y

Reference

JR156464

Expiry date

01/01/0001

Tuba Su

Author

Tuba Su
Tuba Su

Author

Tuba Su
Read more Shortlist Save this role
Biosampling Project Manager

Salary

Location

Bulgaria, Sofia

Location

Sofia

Bucharest

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Clinical Study Manager II at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.What Yo

Reference

JR156365

Expiry date

01/01/0001

Orsolya Berke

Author

Orsolya Berke
Read more Shortlist Save this role
Country Study Operations Manager

Salary

Location

Canada, Burlington

Location

Burlington

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Country Study Operations Manager to join our diverse and dynamic team. As a Country Study Operations Manager at ICON, you will be responsible for leading and coordinating pr

Reference

JR156197

Expiry date

01/01/0001

Kaitlyn Lurker Read more Shortlist Save this role
Senior Clinical Python Programmer

Salary

Location

India, Bangalore

Location

Bangalore

Bengaluru

Remote Working

Remote or Office

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Data Scientist Lead

Clinical Programming

Job Type

Permanent

Description

Senior Clinical Python Programmer /Clinical Python ProgrammerWe are currently seeking a Clinical Python Developer to join our diverse and dynamic team. As a Clinical Python Developer at ICON Strategic

Reference

JR156050

Expiry date

01/01/0001

Amrutha Saidala Read more Shortlist Save this role
Senior Data Scientist

Salary

Location

India, Bangalore

Location

Bangalore

Chennai

Trivandrum

Bengaluru

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Engineering

Job Type

Permanent

Description

As a Senior Data Scientist at ICON Plc, you will leverage advanced analytical techniques and machine learning models to derive actionable insights from complex data sets.Remote Role  Required Skills:S

Reference

JR155819

Expiry date

01/01/0001

Amrutha Saidala Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above