JUMP TO CONTENT

Operations Support Analyst

JR063868

About the role

This vacancy has now expired. Please click here to view live vacancies.

Operations Support Analyst I

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Provides assistance to internal and external clients and works to ensure quality, efficiency and improved profitability.

Overview of the Role

· Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

· As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

· Travel (approximately 0%) domestic and/or international.

· Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests

· Resolves customer inquiries and requests appropriately and efficiently

· Assists system users contacting the ICON HelpDesk*

· Assists in maintaining project files*

· Resolves system user issues according to study specific guidelines*

· Provides support to project teams as needed*

· Performs data entry and data loading tasks*

· Other responsibilities may be assigned as required

Role Requirements

· To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· US/LATAM/CAN- minimum of six months of customer service/call center experience

· Ability to work within a team environment

· Ability to successfully manage multiple tasks and timelines.

· Ability to liaise professionally with globally diverse clients and system users.

· Foreign language skills desirable

· Willing to work a variety of hours/days, holidays and weekends, as needed.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What's Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

List #1

Day in the life

Headshot of female
13 Roles Spanning 28+ Years: Alyssa's Journey at ICON

Teaser label

Our People

Content type

Blogs

Publish date

07/24/2026

Summary

The Career I Never Planned Alyssa Gilliam reflects on 13 roles at ICON, why curiosity has shaped her career, and the opportunities many people don't realise exist in clinical research. When Alyssa

Teaser label

Discover how Alyssa Gilliam built a 28-year career at ICON, progressing from Clinical Trial Assistant to Vice President.

Read more
doctor and patient in waiting room
Clinical Trials Explained: From Protocol to Patient

Teaser label

Industry

Content type

Blogs

Publish date

07/22/2026

Summary

Clinical Trials: From Protocol to Patient Clinical trials are essential to the development of new medicines and treatments, yet the way they work is often misunderstood. For those considering a ca

Teaser label

New to clinical research? This guide explains how clinical trials work, from protocol development through site delivery and patient participation.

Read more
Image of tablet medication in a tub
What is Pharmacovigilance? A Guide to Careers in Drug Safety

Teaser label

Industry

Content type

Blogs

Publish date

07/21/2026

Summary

A Beginner's Guide to Drug Safety When most people think about careers in clinical research, roles like Clinical Research Associate or Clinical Trial Manager usually come to mind. But there's ano

Teaser label

Discover what pharmacovigilance is, and the skills, responsibilities and career opportunities in drug safety.

Read more
View all

Similar jobs at ICON

Study Start Up Associate II (Regulatory Submissions)

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

Study Start Up

Job Type

Permanent

Description

We are currently seeking a Site Partner to join our diverse and dynamic team. As a Site Partner at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting

Reference

JR148839

Expiry date

01/01/0001

Florencia Pistolesi Read more Shortlist Save this role
Sr. CRA

Salary

Location

Czech Republic, Prague

Location

Prague

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do

Reference

JR156180

Expiry date

01/01/0001

Jaroslav Polák Read more Shortlist Save this role
Project Manager, Laboratory

Salary

Location

Argentina, Buenos Aires

Location

Buenos Aires

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Project Management

Project Management

Job Type

Permanent

Description

As a Project Manager, Laboratory at ICON, you will design and analyze clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.What

Reference

JR155494

Expiry date

01/01/0001

Tulio Sanquiz

Author

Tulio Sanquiz
Read more Shortlist Save this role
Senior Project Manager, Laboratory

Salary

Location

Argentina, Buenos Aires

Location

Buenos Aires

Remote Working

Remote

Business Area

ICON Strategic Solutions (FSP)

Job Categories

Clinical Project Management

Project Management

Job Type

Permanent

Description

As a Senior Project Manager, Laboratory at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapie

Reference

JR155488

Expiry date

01/01/0001

Tulio Sanquiz

Author

Tulio Sanquiz
Read more Shortlist Save this role
Talent Acquisition Business Partner

Salary

Location

US, Blue Bell (ICON)

Department

Full Service - Corporate Support

Location

Blue Bell

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

Human Resources

Talent Acquisition

Job Type

Permanent

Description

As a Senior Talent Acquisition Business Partner at ICON, you will be responsible for developing and execute strategic talent acquisition initiatives that align with organizational goals and enhance ou

Reference

JR153832

Expiry date

01/01/0001

Sasha Brown

Author

Sasha Brown
Sasha Brown

Author

Sasha Brown
Read more Shortlist Save this role
Imaging Scientist II (Musculoskeletal Imaging)

Salary

Location

US, Blue Bell (ICON)

Department

Full Service - Development & Commercialisation Solutions

Location

Blue Bell

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Medical Imaging

Job Type

Permanent

Description

As an Imaging Scientist II at ICON, you will lead the design, execution, and analysis of clinical trials involving medical imaging modalities, contributing to the advancement of innovative treatments

Reference

JR150874

Expiry date

01/01/0001

Sasha Brown

Author

Sasha Brown
Sasha Brown

Author

Sasha Brown
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above