Patient Recruitment Assistant

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The role:

In this entry level role, you will be fulfilling an integral role to support ICON’s growth and success by encouraging patients to participate into clinical research studies. Acting as the main point of contact, you will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain patient database and report recruitment outcomes.

Some responsibilities:

• Screen potential study participants according to telescreen questionnaire to determine suitability for trials

• Accurately review, enter and edit patient information in CTMS system

• Book patient appointments into CTMS ensuring that entries are accurate and up to date

• Attend all study related training and ensure working knowledge of study protocol

• Responsible for meeting daily recruitment targets including but not limited to daily calls made, pre-screens completed, leads contacted in timely manner, screenings/PIV scheduled

• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations

• Effectively communicate importance of research participation and relevant study details to volunteers

• Provide an exceptional patient experience by building positive rapport and consistent follow-up

• Etc...

Minimum Requirements:

• Excellent English communication – written and verbal skills

• Bachelor's degree

• Experience in customer service or sales position will be considered an asset

• Excellent interpersonal skills and telephone manner

• A basic understanding of medical terminology would be helpful but not essential

• Detail-Oriented/ Microsoft Office(Teams, Excel, Word)

• Call center experience-is an asset

• Accurately review and complete data entry into Databases

• Collect Accurate Medical Histories

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.