Patient Recruitment Assistant

Patient Recruitment Assistant

Location: Coventry (Office-Based - Hybrid working)

Are you looking for an entry level role into the Pharmaceutical industry? Do you have a passion for providing good patient experience? Do you want to go home at the end of each day feeling like you’ve made a difference?

Would you like to be part of a lively and social team, while having a good work life balance? (2 days working from home each week on a day of your choosing after you complete training)

We encourage all applications regardless of how qualified/educated you are. Full one-to-one training is provided to help you get off to the best start.

We are currently recruiting for a Call Centre Patient Recruitment Assistant. This role is the initial point of contact for patients, you will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain patient database and report recruitment outcomes.

The role

· Contact assigned patient leads and perform a telescreen questionnaire to determine suitability for trials

· Accurately review, enter and edit patient responses and information in the Accellacare CTMS system

· Provide patient follow up where necessary

· Book patient appointments into the Accellacare CTMS ensuring that entries are accurate and up to date

· Attend all Accellacare and study related training and ensure working knowledge of study protocol

· Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and site locations

What you need

· Basic computer skills including MS-Office (e.g. Word, Excel)

· Sound interpersonal, verbal, and written communication skills

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.