Patient Recruitment Assistant/Patient Recruiter (Home-based in Mexico)

Assistant, Patient Recruitment -

The Patient Recruitment Assistant is an integral role to support Accellacare's growth and success by contacting patient leads and pre-screening potential patients for participation in clinical research studies. Acting as the initial point of contact for patients, you will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain patient database, and report recruitment outcomes. This is an important role to increase the volume of patients recruited in support of Accellacare enrolment targets.

The Role

• Recognize, exemplify, and adhere to ICON's values which center around our commitment to People Clients and Performance.
• As a member of staff, the employee I expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Contact assigned patient leads and perform a tele screen according to approved telescreen questionnaire to determine suitability for trials.
• Accurately review, enter and edit patient responses and information in the Accellacare CTMS system.
• Provide patient follow up where necessary.
• Book patient appointments into the Accellacare CTMS ensuring that entries are accurate and up to date.
• Attend all Accellacare and study related training and ensure working knowledge of study protocol.
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and site locations.
• Other duties as assigned.

Responsibilities

• Responsible for meeting daily recruitment targets including but not limited to daily calls made, pre-screens/telescreens completed, leads contacted in timely manner, screenings/Patient Interest Visits scheduled.
• Effectively communicate importance of research participation and relevant study details to patients
• Work in strict confidentiality in all forms including electronically, written form and verbal, following Accellacare SOPs, GCP, training processes, and local regulations as applicable for patient interactions.
• Provide an exceptional patient experience by building positive rapport and providing consistent follow-up.
• Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.
• Self-motivated, organize own workload to ensure effective delivery of delegated tasks and projects.
• Possess a business curiosity that encompasses Accellacare’s values.
• Proactively keep up to date with current studies, raising any training needs to People Leader.
• This role involves some shift and weekend work.

What you need

• Prior relevant clinical research industry experience
• General knowledge of Good Clinical Practices
• Prior Patient Recruitment experience is a plus
• Basic computer skills including MS-Office (e.g. Word, Excel)
• Sound interpersonal, verbal, and written communication skills
• Ability to communicate with team members clearly and concisely
• Work successfully in a virtual global team
• Able to troubleshoot potential issues and make decisions with input from line manager
• Able to work independently with regular oversight/guidance from line manager
• Independently complete tasks given by more senior patient recruitment
• Able to manage time effectively in order to meet daily metrics and team objectives
• Accountable for own deliverables
• High School Diploma

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