Patient Recruitment Specialist

As a Patient Recruitment Specialist you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

• Accountable for the delivery of the recruitment strategy and tactics against the approved plan, timeline, and budget.

• Coordinate with other patient recruitment team members, the clinical study team, and other functional lines to ensure all patient recruitment deliverables are met.
• Provide oversight for vendors contracted to deliver patient recruitment and retention services.

• Monitor if recruitment strategies are meeting clinical trial enrollment and timeline goals, including country and site segmentation needs and enrollment of diverse and underrepresented populations.

• Partner with other recruitment team members, the clinical study team, other internal stakeholders, and vendors to appropriately manage escalations and resolve issues.

• Proactively identify recruitment and retention risks, provide recommended mitigations, and oversee execution of contingency plans.
• Support the delivery of innovative solutions for patient recruitment and retention.
• Lead study close-out activities including analysis of lessons learned and best practices.

You Are:

• Bachelor's degree in business, science, marketing, or related discipline.
• Candidate should have 3+ years of pharmaceutical research experience. Experience specifically in patient recruitment at a vendor, CRO, or sponsor company is preferred.
• Good knowledge of patient recruitment and retention strategies including, but not limited to: direct to patient outreach, digital/mobile and traditional media, site management organizations, advocacy groups, patient networks, and on-site support. Experience leading the execution of patient outreach campaigns, global recruitment strategies, or other complex recruitment and retention solutions is preferred.

• Experience with the development of materials for patient recruitment, health education, or marketing.

• Familiarity with using style guidelines and health literacy principles.
• Knowledge of clinical research processes including study start-up, site management, and vendor management.
• Knowledge of capturing, analyzing, and reporting on recruitment metrics and other key performance indicators.
• Effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization; ability to work independently and in a matrixed environment.
• Well-developed planning, observation, analytical and problem-solving, and time management skills.
• Strong interpersonal skills, including ability to influence, persuade, negotiate, and moderate conflict.
• Ability to be flexible, adapt to change, and work under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work.
• Ability to work outside of core business hours as needed to support global clinical trials, initiatives, or meet required deliverables.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.