Product Manager

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

The Manager, Product Management role in FIRECREST will be responsible for developing, managing and owning a portfolio of FIRECREST revenue generating products, and will have ultimate responsibility for each product's P&L.

Core to this role is the ability to assess and understand customer needs, the market opportunity, product features and options, craft business cases and value propositions, and ultimately develop and manage the roadmap for each product from cradle to grave.

The successful candidate must possess strong analytical, communication, leadership and technical/digital skills. They will have a thorough understanding and experience of Clinical Trials (including digital platforms used) and the product development lifecycle.

Role can be based in Ireland, UK or the US (remote working or office based)

JOB FUNCTIONS/RESPONSIBILITIES

• Build strong relationships with internal ICON stakeholders (sales, operations, IT) customers and sites and thoroughly understand their business processes and challenges.
• Manage and own a complex portfolio of products from cradle to grave utilising a comprehensive product development methodology
• Communicate effectively with executive leadership on plans, progress and the status of delivering against the roadmap and targets
• Develop business plans and define resources, costs and delivery timelines for program implementation
• Devise and implement product metrics and then measure success against them
• Direct and oversee product delivery from IT and third-party vendors/partners
• Identify and resolve issues as they arise at any point in the life cycle
• Develop and maintain all product related documentation
• Problem solve across various technology systems & business processes to propose ideas, scope features, and implement solutions
• Communicate via both written documents and verbal presentations in an organized, clear and succinct way
• Develop Requests for Proposals (RFP) for external services
• Guide testing, implementation and escalation support for critical systems

EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS

• 5-10 years' experience in Product Management in digital healthcare ideally in the Clinical Trials arena. Proven track record of product delivery.
• 5-10 years' experience facilitating solutions between business and technical teams.
• Customer Focused - working from the customer backwards, understanding their challenges/pain points and relentlessly pursuing opportunities to improve the experience
• Enjoy taking on and driving big challenges, coordinating and owning multiple dimensions in pursuit of delivering high quality products
• Team Player who understands the importance of building strong working relationships
• Equally comfortable digging into business requirements and product planning, as drilling into architecture with IT development teams.
• Ability to juggle multiple priorities and can problem solve on the fly.
• Excellent written and verbal communications skills, with exceptional attention to detail.
• Excellent presentation skills; experience presenting to existing or potential clients
• Strong decision-making, negotiation and conflict management skills
• Strong analytical skills and business acumen.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.