Project Support Analyst I, IRT

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

The Role:

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. This role in particular supports the IRT team in dealing with customer queries as part of the ICON help desk and comes with great career progression opportunities through the IRT department at ICON.

Responsibilities:
As a Project Support Analyst, IRT you will:

* As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
* Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests.
* Resolves complex customer inquiries and requests appropriately and efficiently maintaining strong client relationships.
* Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
* Travel (approximately 0%) domestic and/or international.
* Perform project support activities in a manner that is in adherence with ICON SOPs and appropriate regulations
* Make independent judgments to complete tasks/requests as appropriate for studies
* Resolve critical/complex requests made by ICON HelpDesk
* Provide critical input to Project Management for proactive resolutions and improvements
* Liaise with internal and external clients on project support related matters
* Maintain confidentiality of project information as appropriate
* Other responsibilities may be assigned as required

Requirements:

• Previous experience in a Customer Service setting and high levle communication skills, both written and verbal.
• Previous experience using technology such as Microsoft Word and the ability to type efficiently and clearly in order to relay messages
• Previous experience in a CRO is only desirable and not essential
• Degree level qualified is preferred.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.