Quality Process Specialist II

Are you passionate about improving the quality of human life? If so, we invite you to join us in building a healthier world tomorrow.

ICON is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We specialize in the strategic development, management and analysis of programs that support Clinical Development - from compound selection to Phase I-IV clinical studies.

We started as a team of 5 members in 1990 & and currently employing 14,000 people across 97 offices in 38 countries.

Description

ICON is recruiting for a Quality Process Specialist to provide technical/business support to the Quality Assurance Department

Responsibilities

Recognize, exemplify and enforce to ICON's values which center around our dedication to People, Clients and Performance.

• As a member of staff, the employee is expected to adopt and chip in to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Follow standardized procedures and practices
• Understanding of purpose, objective, practices and procedures of the job role System and General Administration:
• Capable and knowledgeable of system functionality and requirements pertaining to job role
• Provide support, as needed, to global Quality Assurance Department
• Assist with the continuous development of processes to support the Department
• Serve as backup to all other QA process specialists (globally) as necessary

Requirements

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior QA, Regulatory or other relevant technical and/or business support experience.
• Developed knowledge and skills through education, training or work experience
• Has established skills to perform a range of day to day duties
• Excellent organizational, verbal and written communication skills to exchange information.
• Fluent in the English language
• Strong technical skills, including proficiency in MS Office applications
• Ability to prioritize, multi-task and work under moderate supervision with time-sensitive material
• Meticulous attention to detail
• Excellent customer service skills
• Ability to contribute effectively within a team environment. Impacts own team through the quality of the services or information provided
• Thorough understanding of management confidentiality (in relation to both project and personnel
• Keep the person to whom the QA Process Specialist reports informed of any quality issues within the department/office which require attention
• University/Bachelor’s Degree/Diploma in life science, business administration or local equivalent

Benefit of Working with ICON:

Other than working with an excellent team of passionate and ambitious people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

Process

Technical and competency selection:

When you spot an opportunity you’re passionate about and submit an application, one of our Talent Acquisition Specialists will contact you to evaluate your suitability for this position, as well as for other openings within the business.

The evaluation will look at your technical skills and your competencies – for example, delivering excellence.

Interview

After this, we’ll let you know if we’ll be progressing with your application. If you have been successful at this stage, we will talk you through a telephone interview. This will then be followed by an interview with our Hiring Manager, either face to face or by tele-conference.

Offer

If you’re successful, we will notify you with details of the offer, talk you through our culture and values, answer any questions you may have – and above all, welcome you to the ICON team.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.