Quality Process Specialist II (TrackWise)

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Team:

We are looking for a new Systems Analyst to join our friendly team. This is a technical role to support with maintaining the Quality Management Systems used to manage policies, procedures, audits, inspections and quality issues. 

You will be optimizing the use of Quality Management Systems to keep them current with industry, business and regulatory requirements, and providing governance over the data that is collected to support data integrity and reporting.

 What you will be doing:

• Supporting the design, development, implementation, testing, validation, documentation, review and maintenance of enterprise applications.

• Supporting system administrators to help respond to user request for assistance.

• Providing support to internal and external clients throughout all phases of the System Development Life Cycle

• Applying understanding of company’s general business functions and systems to determine the impact of system changes to the business.

• Evaluating new or updated products and services.

• Providing mentoring and supporting the training of staff members.

• Participating in initiatives to develop, test and implement system changes, integration, upgrades and patches.

• Working with Operational teams to determine working procedures and best practices.

• Contributing to opportunities of efficiency and improvement within the team and externally.

To be successful in this role you will need:

• Bachelor’s Degree or equivalent.

• 3 years of experience in Quality Management Systems (TrackWise).           

• Experience implementing systems and process solutions

• The ability to mentor and train other team members on system and process.

• Strong knowledge of systems architecture and experience with application specific processes.

• Strong familiarity with systems specific processes related to data/document management etc.

• Strong communication skills (written and verbal)

• Strong problem solving and analytical skills to troubleshoot problems.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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