What drives your excellence?

ICON has been providing outsourced development services on a global scale to the pharmaceutical, biotechnological and medical device industries for 25 years. Employing over 10,000 employees across 38 countries, it’s critical we maintain a coordinated approach to ensure we achieve our ultimate goal: to help bring life-changing and saving drugs to the market.

We want to be the global CRO of choice through the quality of our reputation, work and values. How do we ensure this? Innovative training, superb communication and excellent data capture is priority to us: ICON’s Firecrest support system has taken much of the increasing burden away from investigators, resulting in up to 40% fewer protocol deviations, half as many data queries and a 12% increase in patient recruitment. Not to mention, a thriving workforce.

We understand that employees perform at their best when they enjoy their work and feel valued. When joining ICON, people typically already have a strong interest in the effecting positive change in the medical industry. When everybody is united in our goal, we are more productive, more effective and more committed. We caught up with some of our employees to find out what motivates them, what they enjoy about working at ICON and whether they share similar goals and purposes to our company aims:

The excerpts above are just some of the feedback we get from our employees from a variety of sectors. We know that a combination of a great team and mutual objectives are what stimulate the majority of our employees. In response to this, we offer a number of fully accredited training courses that help people learn key skills in management and leadership. We promote the value of teamwork and have consequently found a higher-than-average retention rate of our employees.

It’s critical for both us and the wider pharmaceutical industry to ensure our staff are highly trained and kept up-to-date in their specialisms. Our managers are highly supportive of those working underneath them, encouraging them to take advantage of our iLearn online learning system, as well as setting out career paths. One of our Senior CRAs documented her progression with ICON and how her manager enabled her to do so. It’s just one example of the way we try to inspire our employees strive for excellence.