Referral Laboratory Management Specialist I
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touchpoint. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Role:
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- Travel (approximately 5%) domestic and/or international.
- * Responsible for assisting with identifying new referral lab vendors as required to support specific protocols or for organizational needs. Manage onboarding of new referral laboratory vendors, coordinating execution of MSA and providing appropriate qualification (and surveillance) audit scope details to QA.
- Responsible for assisting with the selection of appropriate on-boarded/approved vendors to offer testing solution for new proposals and active studies. Reviewing quotations and organizing appropriately for billing (proposal or active study stage).
- *Evaluating test specifications and sample requirements, providing this detail to appropriate teams for database setup – assisting internal teams with study configuration requirements for referral laboratories. Ensuring all referral laboratory study setup documentation is in place with the referral laboratory vendor prior to study start.
- *Responsible for quality monitoring of the referral labs. Including but not limited to the following: Managing result entry, ensure data delivery timelines and reporting expectations are metre view and assess referral lab test update requirements coordinate change needs with internal groups.
- Responsible for overseeing maintenance of the referral laboratory study setup tracker, procurement tracker for evaluating new referral laboratories and the Referral Laboratory master vendor list for MSA updates.
- Triaging and mitigating queries and issues raised by both internal teams and external customers. Working with the performing laboratory or internal departments for solutions. Assist with coordinating regular status update calls or escalations with performing laboratory as well as coordinating technical calls with the performing laboratory and clients as deemed necessary.
- Additional Administrative duties include Scheduling and taking meeting minutes for internal and external clients, setting reminders for important dates and distribution of mail.
- Assists with creation and documentation of new processes in SOP format for the dept.
- All other duties as required
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
