ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Senior Director, Clinical Operations
Home or Office-based
Responsibilities:
People Leadership:
Actively participate in the selection and recruitment of suitable and qualified staff.
Participate in clinical training as a presenter/facilitator. Assist with management training for other departments as Clinical Operations representative, as necessary
Ensure the office(s) and its staff operate in a professional and client orientated manner
Ensure local staff turnover levels are kept <15%.
Enforces ICON’s project governance system; keep senior management informed of project status in relation to quality, cost and timelines.
Integrate acquisitions/new department/new offices, as required
Collaborate closely to ensure Administrative, Human Resource, Finance and IT activities are appropriately delegated and managed
Demonstrate development, motivation and mentorship of Directors and Managers in multiple locations, as required.,
Lead succession planning and development of staff in the clinical department
Provide effective management support to local staff assigned to managers in other locations (remotely managed CRAs), as well as to local staff not currently assigned to a project, where applicable.
Support/conduct performance appraisals and assign responsibilities as appropriate for these individuals.
Ensure all necessary training is provided to staff to improve their job performance and knowledge.
Clients – Delivery to Customers, Building Relationships
Present a high profile role within the organisation always displaying a positive attitude and offering constructive input as required
Provides the experience and ability to manage projects/program assignments, as applicable, by serving as project or program leader/director as business opportunities arise.
Maintain positive, strong working relationships with clients, vendors and staff.
Act as a therapeutic specialist / Clinical Operations strategist /Key Operations Lead in the development of proposals and in Bid-Defence preparation and presentations
Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking
Liaise and takes the lead with other departments/managers to improve the effectiveness of the organization
Effectively manage change within department/company in a positive manner
Initiate or lead multiple company and or departmental initiatives
Ensure oversight of the quality specification(s) within department
Observe all local applicable laws and regulations of the state/country and inform senior management immediately of any possible deviations or potential issues, as applicable
Manage complex assignments in a variety of areas of responsibilities, simultaneously.
Ensure appropriate project(s) profitability inclusive of optimising staff utilisation/recovery
Control and delivery of target budget for office/region, as applicable
Ensure office/regional finances (equipment, services, payroll and contracts’ administration, salary, office leases, etc.) are within target budget with appropriate communication to Senior Management as applicable
Appropriately tracks, assesses and manages the departmental metrics as applied by the department and or company
Assesses and assists managers with study and departmental metrics, as applicable
Ability and willingness to travel approx. 25%-50% of the time (international and domestic).
Other duties as assigned
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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