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Senior Director, Project Operations

  1. Dublin
JR102852
  1. ICON Full Service & Corporate Support
  2. Project/ Program Management

About the role

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ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Senior Director, Project Operations

Responsible for oversight of business and project operations, directing and implementing various aspects of business operations and development activities including contracting, proposals, quality and performance metrics, and project management processes.

What you will do!

  • Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.
  • Be familiar with and to work in accordance with relevant ICON SOP's and internal systems, GXP and appropriate regulations                                                                                                                      As member of business unit Senior Leadership team (SLT), contribute to overall organizational strategy development and implementation of business unit/department.
  • Oversee Business Operations Team.
  • Manage contracting process, including client and subcontractor agreements.  Liaise directly with client operations, procurement, and legal departments.
  • Oversee and support proposal development.
  • Liaise with QA regarding quality processes and metrics.
  • Oversee business  metrics and information/corporate reporting systems such as Salesforce, Box, and customer feedback system.
  • Work with cross-functional groups to manage the needs of the business unit/department (finance, legal, etc).

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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