Senior Learning & Development Coordinator - Mexico, Mexico City Hybrid: Office/Remote
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Senior Learning & Development Coordinator
Office Based role (Flex) Mexico City (only)
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Overview:
As a Senior Learning & Development Coordinator you will work as part of the global ICON University; the purpose of this role is to provide support for the development and delivery of learning and development solutions to meet the identified needs of ICON’s employees at all levels, enabling them to develop and grow as trusted partners to all our customers, external and internal, as well as to support the ICON Learning management system by providing timely customer service via ICON’s help desk application
Responsibilities:
- Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
- Provide program support as assigned
- Mentor and coach other Learning and development coordinators as required
- Provide timely and professional customer service via ICON’s help desk application
- Ability to communicate effectively with internal and external customers
- Work collaboratively and proactively as part of the wider ICON University team
- Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned
What you need:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum Bachelor's degree
- At least 24 months experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other
- Demonstrate excellent interpersonal and communication skills (oral and written).
- Ability to work effectively and efficiently on global networked computers using current systems, and/or software including the MS Office applications: Excel, Power Point and Word.
- Demonstrate high level of organisational skills, attention to detail and accuracy in work completion.
- Ability to work as part of a remote global team
- Ability to work effectively and efficiently with current learning and delivery technologies
- Fluent in English (written and oral)
- Ability to travel domestically and internationally as necessary and not expected to exceed 10%.
- This is an office-based role, attending the office 3 times/week. (60/40 attendance scheme). Candidate must be located in Mexico City..
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
