Senior Manager, Language Services
- Barcelona, Madrid, Reading
- ICON Full Service & Corporate Support
- Project/ Program Management
TA Business Partner
- Full Service Division
About the role
This vacancy has now expired. Please click here to view live vacancies.
Senior Manager, Language Services) - UK or Spain - Home or office based
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
The Senior Manager, Language Services, is a member of the department’s senior staff and is responsible for contributing ideas into the overall management and well-being of the department, proactively identifying new service areas, business opportunities and/or solutions for our clients, growing revenue, serving as a mentor to Manager and Team Lead staff and consistently identifying and implementing new ways to improve the quality of department work, revenue per FTE, and job satisfaction for staff.
Senior Managers are expected to specialize in multiple functions (i.e. project management, client management, resource/vendor management, business development, financial management, technology, risk management), be proficient in all aspects of the business they lead and related departments and be able to lead multiple complex teams.
What You Will Be Doing:
- Developing and implementing patient care service strategies that align with clinical trial objectives and enhance patient satisfaction.
- Collaborating with cross-functional teams, including clinical operations and regulatory, to ensure comprehensive patient support throughout the trial process.
- Monitoring patient feedback and outcomes to identify areas for improvement and implement effective solutions.
- Building relationships with healthcare providers and patient advocacy groups to enhance support and engagement for trial participants.
- Staying informed about industry trends and best practices in patient care to drive innovation within ICON’s patient services.
Your Profile:
- Degree in healthcare, life sciences, or a related field; advanced degree is preferred.
- Significant experience in patient care services or clinical operations, ideally within the healthcare or clinical research sectors.
- Strong understanding of patient engagement strategies and regulatory considerations in clinical trials.
- Excellent communication and interpersonal skills, with the ability to connect with diverse stakeholders effectively.
- Strong analytical skills, with experience using data to inform patient care initiatives and decision-making.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
Similar jobs at ICON
Salary
Location
US, San Antonio, TX, IDS
Location
San Antonio
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Resourcing
Job Type
Permanent
Description
We are currently seeking a Resource Planning Associate to join our diverse and dynamic team. As a Resource Planning Associate at ICON, you will play a pivotal role in supporting the resource planning
Reference
JR127828
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
US, Lenexa KCI (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Resourcing
Job Type
Permanent
Description
We are currently seeking a Resource Planning Associate to join our diverse and dynamic team. As a Resource Planning Associate at ICON, you will play a pivotal role in supporting the resource planning
Reference
JR130725
Expiry date
01/01/0001
Author
Kahla CuretonAuthor
Kahla CuretonSalary
Location
US, Blue Bell (ICON)
Department
Full Service - Development & Commercialisation Solutions
Location
Boston
Cary
Lexington
Salt Lake City
San Antonio
Whitesboro
Dublin
Raleigh
Winston-Salem
Knoxville
Charlotte
Mt. Pleasant
Hickory
Rocky Mount
New York
Bristol
Wilmington
Salisbury
Downers Grove
McFarland
Blue Bell
Piedmont
Rochester
US, Walter Reed Army Institute of Research
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
Director, Client Relationship Management, Medical Imaging and Cardiac SafetyICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive e
Reference
JR130820
Expiry date
01/01/0001
Author
Kris CostelloAuthor
Kris CostelloSalary
Location
US, New York, NY, Rochester
Department
Full Service - Development & Commercialisation Solutions
Location
Boston
Cary
Lexington
Los Angeles
Portland
San Antonio
Whitesboro
Raleigh
Winston-Salem
Knoxville
Charlotte
Mt. Pleasant
Hickory
Rocky Mount
New York
Bristol
Salisbury
Downers Grove
McFarland
Blue Bell
Piedmont
Rochester
Long Beach
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
OverviewResponsible for the overall tactical and strategic direction and management of projects through designated project managers, ensuring consistency with corporate strategy, consistency of proces
Reference
JR130724
Expiry date
01/01/0001
Author
Kris CostelloAuthor
Kris CostelloSalary
Location
India, Chennai
Location
Mexico City
Bangalore
Chennai
Trivandrum
Bengaluru
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
We are currently seeking a Senior Client Services Associate, PCS to join our diverse and dynamic team. As a Senior Client Services Associate, PCS at ICON, you will play a pivotal role in managing and
Reference
JR127780
Expiry date
01/01/0001
Author
Kashifa TahseenAuthor
Kashifa TahseenSalary
Location
Japan, Tokyo
Department
Language Services
Location
Osaka
Tokyo
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
We are currently seeking a Project Manager to join our diverse and dynamic team. As a Project Manager at ICON, you will be responsible for leading and coordinating project activities, ensuring that pr
Reference
JR127697
Expiry date
01/01/0001
Author
Mai TakanashiAuthor
Mai Takanashi