Senior Manager Patient Recruitment

SENIOR MANAGER, PATIENT RECRUITMENT

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

We are now recruiting for a Senior Manager, Patient Recruitment and as part of this position you will act as technical expert in Patient Recruitment and Retention Planning process for internal and external customers alike and to provide strategic input to Business Development, Clinical Operations and to Sponsors. Lead and manage awarded Patient Recruitment and Retention studies by being accountable for the development of Patient Recruitment and Retention tactics and strategies and lead and manage patient recruitment vendor engagement and budget development for service areas provided by the Patient Recruitment Planning group for both pre-award and awarded projects alike and ensuring that strategies align with the overall ICON strategy.

Some of the key responsibilities of this role are as follows:
* Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
* As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
* Travel (approximately 20%) domestic and/or international.
* Functional management of a team of patient recruitment professionals. Grow and develop skills of direct reports related to patient recruitment/retention, project management, and client management.

* Participate in strategic planning, project resourcing, and team/corporate initiatives as part of the Patient Recruitment Solutions (PRS) senior leadership team.
* Input into and development of Recruitment Planning processes and procedures including templates and job aids to support the Recruitment Planning group and development and delivery of training materials to support these processes across both pre-award and awarded stages.
* Develop strategic relationships with designated Recruitment vendors to ensure effective communication channels and processes at both pre-award and awarded study stages.
* Provide strategic support and act as a functional lead and technical expert on all aspects of Recruitment and Retention Planning for proposals including reaching out to appropriate Recruitment vendors and the provision of internal and pass-through budgets.
* Support, preparation and attendance at Bid Defense meetings in support of ICON business development opportunities
* Attendance at Kick-off meetings, project meetings as required to input into and discuss recruitment and retention strategies.
* Development of study and country recruitment and retention strategies and tactics customised to the need of the study and or sponsor in a format appropriate to be incorporated into the Study Recruitment Plan
* Contract review - ensure specifications are in line with plan. Ensure contract or RAP/Start up agreement in place prior to study start
* Oversee and consult on the implementation of global patient recruitment campaigns including the development of materials, management of internal and external resources, media campaigns and design and execution in line with the project scope
* As needed, manage/discuss any strategy or scope changes with the Sponsor/PM in relation to the Recruitment Planning
* Maintain communication and relationships between all the relevant internal and external parties to ensure all intelligence is utilised in order to make best recruitment planning decision
* Review and management oversight of Recruitment Vendors and set up/negotiate Master Services Agreements.