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Senior Manager, Regional HR Operations - North America

JR081704

About the role

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Senior Manager, Regional HR Operations (People Leader role) - North America

x2 roles available

Location: North America Region

It is our preference to locate this role at one of our major office locations in the region.

Close date for applications: Tuesday 23rd November 2021

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:


We are currently recruiting for a Senior Manager, Regional HR operations. The role has responsibility for the leadership, management, coordination and evaluation of the country HR Managers. Ensuring effective delivery of ICONs country HR Management support to country and people leaders via the planning and implementation of global and regional HR people strategies, organizational changes, management of employee and labour relations, effective risk management and sustained legal compliance.

Responsibilities will include:

  • Ensuring the effective implementation by HR Managers within designated cluster countries of people strategies and plans through the rollout of HR programs and projects and through the provision of local country insight into the broader HR team.

  • Leading and managing team of circa 2-8 HR professionals (Country HR Managers

  • Collaborating with Regional Head - HR Operations with regards to unique / specific country requirements and assist in development of process and policy to address cluster country compliance obligations.

  • Acquisitions, divestments and outsourcing: Deliver country specific HR work streams associated with commercial engagements involving the transfer of employees between legal entities

  • Responsible for designated country cluster oversight and management of labour relations, legal compliance, cyclical HR activity (performance and reward cycle) and ensuring HR policies and processes meet legal requirements in designated countries.

  • Delivery of complex advice on key areas such as disciplinary, performance management, redundancy, long term sickness and issues that require country specific interaction.

  • Proactively work with people leaders within cluster countries to highlight and identify key trends and issues arising from data such as exit interviews, turnover reports, absence and performance reviews and propose specific plans to assist and advise improvements.

  • Design and delivery of organisational restructuring programs within cluster countries, ensuring legal compliance, effective risk management and optimisation of broader labour and employee relations Lead provision of local country market intel and insight with respect to labour market conditions within designated cluster countries to inform both Talent Acquisition and Reward (Comp and Benefits) team and support development and implementation of TA and Reward actions/ programs

To be successful in the role, you will have:

  • Senior level HR experience in global, matrixed organisations

  • Experience and demonstrated capability leading and managing both design and implementation of organizational change

  • Breadth of experience within the area of Human Resource management with specific focus on operational HR delivery - design and delivery of HR programs: performance management, compensation and benefits, in- employment life cycle policies and programs , on-boarding / off-boarding , restructuring programs, employee relations and labour relations

  • Strong leadership and People management experience


Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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