Senior Manager, Vendor Management

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

This position will focus on Vertex’s relationship with and oversight of Vendors providing services to support Vertex Global Clinical Operations (GCO).  It will also drive new vendor selection initiatives. This individual will partner with senior level stakeholders within GCO and beyond (e.g. Finance, QA, legal) to ensure Vendors are achieving committed goals and service levels and to ensure new vendors are assessed per departmental processes. This individual will function as a Co-Chair for GCO-Vendor Joint Operations Committees (JOCs) by managing and driving clinical Vendor accountability with Vertex’s internal stakeholders.

The position will facilitate the development of appropriate governance for identified vendors in Vertex GCO and with other internal clients as necessary. This role will interact with key leadership and staff in all areas of Vertex GCO, as well as with other internal and external stakeholders.

Establish and manage overall relationship with select vendors

Establish governance with select vendors

Monitor service level metrics and key performance indicators

Recommend strategies and process improvements

Support cross-functional relationships with internal clients including: GCO, Legal, Finance, and QA.

Execute new vendor selection initiatives (aka RFI/RFPs) in accordance with departmental processes

Negotiate Master Service Agreements (MSAs) driving toward preferred rates and favorable discounting

Bachelor's degree is required

3-5+ years of experience in vendor/alliance management, project management / relationship management, new vendor selection process (RFP), or leading cross-functional work-streams within the pharmaceutical industry on either sponsor or vendor side

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know