Senior Research Services Manager

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research by providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and are the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

What will you be doing?

Effectively manage the activities and development of Research Services staff / Operations Support Staff while supporting and meeting the needs of Research Services and Project Operations management.

The Role

• Provide coaching and mentoring support to RS Managers, as appropriate.

• Recognize, exemplify, and adhere to ICON's values which center around our commitment to People, Clients, and Performance.

• As a manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business, and meeting client needs.

• Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities.

• Provide feedback on the development and implementation of formal CRA and RMA training. tools and presentations.

• Implement agreed corrective actions and/or further training as required.

• Conduct timely performance reviews and appraisals for assigned RS staff.   Ensure clear goals are set.

• Travel (approximately 25%) domestic and/or international

OVERALL

• Guide training and development of RS staff to ensure they have the necessary skills to deliver on ICON's standards, targets, and expectations.

•  Interview, evaluate, and recommend new RS hires.

• Ensure induction and orientation for newly hired staff occur.

• Set performance objectives with the RS staff; provides feedback effectively.

• Identify areas of personal strength and areas for further development of RS staff

• liaise with internal and external clients on RS-related matters, as necessary.

• Relate skillfully at an interpersonal level and influence staff and colleagues when necessary.

• Manage personal, group, and inter-group/ departmental conflicts effectively.

• Ensure timely reporting of hours for self and staff in Planview.

• Build and lead a team that is creative, customer-focused, and capable of decision-making, objective setting, planning, and problem-solving.

• Conduct regular 1:1 meeting with staff and leads regional team meetings.

• Provide input on promotion recommendations.

• Assist staff with prioritizing activities and tasks.

• Develop a work culture that is focused on customer service, results, and continuous change.

• Oversee implementation of study monitoring plans/metrics as appropriate and agreed upon.

• Actively participate in process improvement initiatives

• Actively participate in regular meetings with Project Managers to discuss project strengths and challenges associated with recruitment, site communications, and site responsiveness

• Provide coaching/mentorship to the Research Services Group Managers; provides strategic guidance for the professional development of RS staff.

• Coordinate the development of site management reports needed to track departmental and project-level metrics.

• Contributes to proposal development and participates in bid defenses, as needed.

• Participate in regular meetings with RS staff and PMs/Directors to discuss project strengths and challenges associated with site identification, recruitment, site management, and site retention.

• Participate in Project Status Meetings (PSM) and Lesson Learned Meetings (LLM) as needed.

• Liaise with RS Group Managers, PM/Directors, and Corporate Training to ensure that training needs are identified, training is being provided, and that Research Services staff are working to a satisfactory standard.

• Assess the overall workload of the global group on an ongoing basis, and provide feedback to Group Managers, PM/Directors, and PRM as appropriate.

• Actively participate in departmental process improvement initiatives

COMMUNICATION

• Proactive interaction with the study team and site staff.

• Produce clear, substantive, and effective written communications.

• Provide and receive constructive feedback; appreciate team goals,  respect others’ points of view, and seek advice when appropriate

BUSINESS DEVELOPMENT

• Participates in business development activities, as appropriate.

TEAMWORK

• Train and mentor staff.

• Work effectively in a complex business environment including remote staff, subcontractors, and external collaborators.

• Work in collaboration with internal and external colleagues to meet project objectives, timelines, and budget, Support and follow departmental policies and procedures.

• Participate in team meetings to maintain effective lines of communication.

• Complete special projects and miscellaneous assignments as needed.

PERSONAL/ PROFESSIONAL DEVELOPMENT

• Seek opportunities to demonstrate leadership and enhance your own professional growth.

• Active participation in Lunch and Learns, Journal Clubs, or other internal company training sessions.

• Keep current on industry trends and news.

LEADERSHIP

• Contribute to the organization, management, and vision of RS.

• Actively participate in RS management activities and initiatives

• Responsible for the development and maintenance of practice-specific process documents (e.g., SOPs and Best Practice Guidelines).

• Responsible for ensuring team compliance with all relevant RS SOPs and Best Practice Guidelines

• Contribute to the development and tracking of practice goals, budgets,  and other financial metrics for

MANAGERIAL/ ADMINISTRATIVE

• Work independently; successfully handles complex tasks/assignments.

• Ensure project activities are consistent with project requirements and scope.

ADAPTABILITY

• Able to adapt to changes in deadlines and changes in the nature of assignments.

• Able to appropriately prioritize competing demands.

PROBLEM-SOLVING

• Makes appropriate use of available technology and tools in seeking and implementing solutions.

• Capable of seeking and implementing standard and alternative solutions to problems.

• Works well with other individuals and departments to solve problems.

• Anticipates problems before they occur and seeks solutions.

• Does not let obstacles prevent completion of assignment; proactively seek appropriate alternative solutions.

• Capable of identifying and addressing issues that delay or disrupt projects.

WORK QUALITY

• Lead by example; inspire others to perform high-quality work in a timely fashion.

• Other duties as assigned.

What you need

• Bachelor's, or its international equivalent, in clinical science or health-related field from an accredited institution.

• Minimum 2+ years of line management experience.

• Previous management in the CRO environment.

• Extensive experience using computerized information systems is required; experience with PC-Windows, word processing, and electronic spreadsheets is required.

• Substantial experience supervising or managing professional staff in a clinical research environment.

• Read, write, and speak fluent English.

• Thorough knowledge of Il regulatory authority regulations regarding drug research and development

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies, and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please let us know through the form below.

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