Senior Systems Support Specialist

As a (Senior System Support Specialist) you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

• Coordinate activities of the business system administration team on a day-to-day basis, under supervision of the AD.
• Provide reports on work backlog and staff workload and output to the AD as needed.
• Coordinate periodic and ad-hoc business and Digital user access reviews with business and Digital representatives.
• Manage the global and study directories in the System.
• Oversee user central mailbox, triaging and addressing items, as necessary.
• Provide training to users via live and virtual sessions
• Assist with creation and update of training and procedures for the System, such as quick reference guides, SOPs and work instructions.

• Minimum B.A./B.S. degree preferably in science or IT/IS fields.
• 4+ years’ work experience, preferably in a relevant clinical research setting.
• 2+ years’ experience in business system administration with at least 1 years’ experience in Veeva Vault Clinical applications or other Veeva R&D application.
• Experience as a team lead is an advantage.
• Veeva vault system administration certification is an advantage.
• Strong organizational/prioritization skills for the management of workload and attention to detail.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.