Site Services Specialist

Job Title: Site Services Specialist

Location: Ireland, Dublin

At ICON, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for a Site Services Specialist to join the team in our Leopardstown, Dublin 18 location.

The Role:

• Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
• Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
• Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
• Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details. Order supplies/kits for sites as per Sponsor, CRA, or site request.
• Any other relevant task assigned by management.

What you will need:

• University degree in medicine, science, or equivalent
• 1/2 years working experience, ideally from a science background
• Excellent written and verbal English
• Client / Customer service experience
• Ideally previous monitoring experience in medium sized studies, including study start-up and close-out although not essential
• Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data
• Excellent written and verbal communication
• Ability to work to tight deadlines

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