Site Specialist II

Site Specialist II - Office Based - India

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance.

What you will be doing
• Manage and support ICON’s Investigator Database across production, development, and test environments, ensuring performance and system readiness.
• Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams.
• Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation.
• Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce.
• Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements.

Your profile
• Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare.
• Prior experience working with Salesforce systems, including managing user access, troubleshooting, and maintaining data integrity.
• Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders.
• Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance.
• Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply