Supervisor, Recruitment & Screening

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

*Accellacare is hiring a REMOTE Supervisor, Recruitment and Screening to join their team!*

Summary: The Supervisor, Recruitment & Screening is integral to support Accellacare's growth and success by providing supervision and leadership to the patient recruiter team. The role will act as the People Leader to the patient recruiter team. The role will play a key role in ensuring patient recruitment study targets are met; ensuring all key stakeholders have visibility on progress

Location: Remote, CAN & USA

Overview of the role:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Act as People Leader to the Patient Recruiter team
• Ensure team contacts assigned patient leads and performs a telescreen according to approved telescreen questionnaire
• Ensure team accurately reviews, enters and edits patient responses and information in the Accellacare CTMS system
• Ensure team provides patient follow up where necessary
• Ensure team accutately books patient appointments into the Accellacare CTMS
• Ensure team is fully trained on all Accellacare systems and processes and has a working knowledge of all study  protocols
• Ensure team Identifies appropriate study opportunities for interested volunteers based on knowledge of clinical trials and site locations with little error.
• Regularly review Patient Recruiter team's interactions with patients; providing guidance of quality improvements where necessary

Main responsibilities:

• Line manage patient caller team
• Setting and ensuring team meets targets for patient recruiter deliverables  (e.g calls made, bookings made); monitoring team performance, monitoring key performance indicators
• Liase with internal stakeholders and sites to maximize recruitment potential Reporting of productivity metrics
• Responsible for team training and overall quality assurance
• Identifying barriers to recruitment success and reporting to wider team
• Site visits and attendance at community or recruitment events will be required
• Work in strict confidentiality in all forms including electronically, written form and verbal, following Accellacare SOPs, GCP, training processes, and local regulations as applicable for patient interactions
• Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.
• Self-motivated, organize own workload to ensure effective delivery of delegated tasks and projects
• Possess a business curiosity that encompasses Accellacare’s values.
• Collaboration with Site Managers and other Accellacare leads where appropriate to improve recruitment outcomes
• Proactively keep up to date with current studies, raising any training needs to People Leader.

To be successful you will need:

• Bachelor’s Degree/High School Diploma
• Experience in Call Center Management
• Experience in Reporting/Analytics
• Leadership experience /Line management experience

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. 

In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.