At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Responsible for the overall performance, quality, execution, control and completion of the Clinical Operations services within the designated region
Drive the completion and delivery of the end to end service by the delivery of services through a variety of metrics and KPI's.
Delivery of services against the key metrics to enabling ICON to achieve growth and an outstanding reputation in the CRO market
Management of the Clinical Director teams.
Within the matrix structure work with the functional heads to agree changes and operational deliveries across their region(s)
Overall decision responsibilities in regard to resourcing, line management, training, functional delivery and agreeing high quality measurements within their region
Leading the overall delivery, through the management team, to drive execution of service, customer satisfaction, quality and efficiencies.
Overall budgeting responsibilities to drive productivity and quality within the region.
Providing financial oversight for clinical activities.
Provide effective management support through the regional team to deliver a high performing culture.
Oversight and executive of all Clinical monitoring activities, to achieve key matrix, including productivity and quality levels.
Communicate with the Executive VP for Global Clinical Operations & Data Management on all critical issues and business growth opportunities.
Communicate with the Executive VP for Global Clinical Operations & Data Management on all client deliverables.
Represent ICON and their region of expertise across key client portfolios. on executive steering committees and at bid defense meetings.
Working closely with Business Development to support the growth of the region and provide regional based knowledge to achieve success.
Developing key relationships with customers and where needed participate on customer steering committees.
Working closely with the functional heads of CRA monitoring and Study start up activities so that global consistency, focus and development are achieved across the regions.
Develop and maintain positive relationships with our clients
Drive innovation and continuous improvement in all areas of responsibility
Recognize. exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Travel (approximately 30%) domestic and/or international
Other duties as assigned
