ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Account Services Manager
Location: Warsaw, Poland
Office based
The Account Services Manager is responsible for managing a portfolio of key clients, representing PCS services and acting as a Senior team member within PCS.
He/she will work closely with different functional groups within ICON, such as Mapi Research Trust, Language Services, Business Developers etc, to successfully guarantee the implementation of COAs & clinical documents (non-COA) in the client’s study.
Main responsibilities:
- Acting as the main operational Point of Contact for a portfolio of clients,
- Establishing standalone or full services (PCS) proposals & contracts for the assigned portfolio of clients,
- Overseeing successfully the project lifecycle (from proposal/award to delivery),
- Managing risk (positive and negative) and contingencies proactively,
- Ensuring all services are managed and delivered in a professional manner in order to reinforce client satisfaction,
- Coordinating the different service lines internally according to project scope & requirements,
- Partnering with Project Management teams to achieve on time/qualitative deliveries & with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.
- Applying & following ICON’s SOPs and procedures, ensuring the good conduct of projects,
- Organizing & leading regular operational meetings with key clients (as required, governance meetings, project related meetings, etc)
- Contributing to process improvements and lessons learned sessions based on clients’ feedback,
- Supporting with the training of team members where required,
Background:
- Master’s Degree or equivalent with at least 5 years of COA and/or translations’ project management experience in the CRO or bio-/pharmaceutical industry
- Full command of MS office
- Problem solving
- Strong sense of team working
- Excellent verbal, written, communication and interpersonal skills.
- Detail-oriented and excellent rigor
- Commitment to Quality
- Proficient planning/project management skills
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
