Client Services Associate II

Client Services Associate II - Homebased - Mexico, Brazil, Chile, Colombia, Peru, Argentina

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Services Associate II, PCS to join our diverse and dynamic team. The Client Services Associate II plays an active role in Mapi Research Trust’s client services team (PROVIDE) to maintain and expand client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services. As a Client Services Associate II, PCS at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpreting complex medical data, and contributing to the advancement of innovative treatments and therapies.

What you will be doing

• Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE™ platform.

• Analyze clients’ COA licensing and translation needs and provide an accurate proposal with timelines and budget.

• Perform administrative tasks from request launch to finalization, including following up on invoice processing and tracking work time in the appropriate tools.

• Educate clients on new and existing company products and services.

• Participate in client and operational meetings with internal and external stakeholders.

• Support the preparation of client focused proposals and budgets.

• Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients.

• Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.

• Oversee successfully the project lifecycle from proposal/award to delivery

Your profile

• Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration.

• 3+ years of experience in client services, project management, or clinical research coordination.

• Excellent customer service skills, strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams and resolve customer issues or complaints.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply