Ancillary Supplies Manager - Boston, MA

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Position Summary:

Oversees end-to-end clinical supply chain activities to support clinical programs. Collaborates with cross-functional stakeholders in defining and executing operational strategy for clinical supply plans to align with program and study milestones. Identifies operational risks and implements contingency/mitigation plans for clinical supply activities. Provides functional leadership to direct reports, including hiring, training, staff assignments, coaching/mentoring, performance management and professional development.

• Sets clinical supply budgets, manages workload forecasting, resource balancing and ensures optimal utilization across one or more projects/programs.
• Maintains effective team by recruiting, selecting, orienting, training, and coaching employees; ensures a safe, secure, and compliant work environment; provides employees with professional development and growth opportunities. Achieves staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; and recommending system improvements.
• Proactively identifies risks and issues and proposes/implements sustainable solutions to resolve the problems and prevent from reoccurring.
• Creates and tracks key performance indicators (KPIs) in the end-to-end clinical supply chain management sector and leads continuous improvement and change.

• Basic knowledge of company people management policies and procedures, including hiring, performance management, corrective action, and compensation administration
• Basic people management skills including coaching, interviewing, and providing feedback and recognition
• Working knowledge of clinical supply chain management and associated processes
• Working knowledge of applicable regulations pertaining to clinical supplies including GMP and ICH/GCP guidelines
• Working knowledge of the drug development process
• Good written and oral communication
• Ability to manage/lead in-house and remote team members
• BA/BS + 3 yrs relevant experience including 1 year in a leadership capacity

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.