Business Operations Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Summary:

A legal operations specialist typically works under the legal operations manager to complete similar functions related to outside counsel, vendors, and other staff needs.

Background

We are seeking a legal operations specialist for our growing legal team. You will work side-by-side with our legal operations manager to help create processes and practices to improve the day-to-day efficiency and effectiveness of the legal team, facilitate change, and control costs.

This is a generalist role that involves managing and supporting projects across the full range of subject matter supported by the legal team. You must be adaptable and proactive in identifying areas of need and generating action plans.

Responsibilities

• Help the legal operations manager to define and drive strategic and operational initiatives with on-time and on-budget results
• Assist in identifying and implementing legal department tools to streamline new or existing practices, as well as managing design, rollout, and training for new systems.
• Help implement and enforce processes and policies to manage outside counsel usage and spend and vendor management Maintain and improve evaluation metrics of outside counsel, incorporating legal project management principles as needed
• Assist in onboarding of new joiners and procured resources
• Assist the legal operations manager optimizing workflows within the legal department
• Develop reports and processes to monitor people, processes, and spend throughout the legal department
• Develop and monitor the team’s knowledge management database and intranet
• Provide technical and training support for new legal department hires
• Collaborate with cross-functional teams including sales, support, service, business development, regulatory, IT, and finance, as well as various business units

Requirements

• BA or equivalent work experience
• 2 years of experience with legal operations and management in-house or at a law firm (preferred); clerical experience also preferred (or 2 yrs business operations)
• Experience developing forms, processes, and policies
• Build and own business intelligence dashboards and disseminate key reports to our Operations Team;
• Strong data visualization skills; and familiarity working with Tableau or similar technologies
• Ability to move projects forward by gaining support from stakeholders
• Highly detail-oriented, organized, and patient;
• Ability to prioritize and multitask while meeting tight deadlines;
• Ability to coordinate and liaise with multiple departments using strong project management skills;
• Excellent written and verbal communication skills;
• Ability to interact with employees at all levels of management, and communicate complex concepts clearly and effectively;

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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