Senior Client Services Associate, PCS

Senior Client Services Associate, PCS

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior Client Services Associate, PCS to join our diverse and dynamic team. As a Senior Client Services Associate, PCS at ICON, you will play a pivotal role in managing and enhancing our client relationships within the Patient and Clinical Services (PCS) sector. You will ensure exceptional service delivery, address client needs effectively, and contribute to the overall success of our client engagements through proactive support and coordination.

• Managing client accounts within the PCS sector, ensuring the delivery of high-quality services and effective solutions.
• Coordinating with internal teams to address client requirements, resolve issues, and deliver services in line with client expectations.
• Overseeing the execution of client projects and services, ensuring compliance with protocols, timelines, and quality standards.
• Building and maintaining strong relationships with clients, serving as their primary contact for service-related matters and feedback.
• Identifying opportunities for service enhancement and providing strategic recommendations to improve client satisfaction and service delivery.

• Advanced degree in a relevant field such as life sciences, business management, or a related discipline.
• Proven experience in client services within the PCS sector, with a track record of successfully managing client relationships and projects.
• Strong organizational and project management skills, with the ability to coordinate and deliver client-focused services effectively.
• Excellent communication and interpersonal skills, with a demonstrated ability to build rapport with clients and address their needs proactively.
• Proven problem-solving skills and a proactive approach to improving service delivery and client support.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply