Senior Client Services Associate, PCS
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
To support efforts to maintain and expand upon client relationships for the ICON Language Services Client Management team through costing and proposal development, and client communication management. ICON Language Services focuses on providing translations for various clinical trials across the world.
- Actively supports the growth and integration of service areas with ICON’s Clinical & Scientific Research (PCS).
- Proactively and independently expands knowledge base on constantly evolving industry trends and news and best practices.
- Maintains acute awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for junior staff.
- Leads training activities amongst team, increasing project knowledge for junior staff
- Assist junior staff with escalations and joining client calls
- Assist Team Leads/Managers with creating ballpark proposals for RFPs
- Identify and evaluate client needs to develop scope and proposals
- Managing client expectations and acting as the Subject Matter Expert to cultivate and maintain client partnerships.
- Produce solution-focused results.
- Prepare costs for proposals using costing tools
- Submit final proposal, on time, to client (as needed)
- Create clear and concise project instructions, to result in a deliverable that matches the client’s needs.
- Liaise between ICON Language Services operations team and clients during the project life cycle.
- Effectively and expediently manage urgent queries and tasks to maintain project timelines.
- Deliver quality projects that meet client expectations
- Handle billing for projects, following job-specific requirements
- Possess strong critical thinking skills to manage complex scopes
- Ability to re-prioritize in a fast-paced working environment
- Excellent organizational and time-management skills
- Develop and maintain filing and tracking tools in accordance with accepted practices
- Comply with ICON administrative, training and human resources policies
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties
- Ability and willingness to travel at least 10% of the time (international and domestic: fly and drive).
Requirements:
- Strong communication and interpersonal skills in English, with the ability to build rapport and credibility with clients.
- Excellent problem-solving and negotiation skills, with a focus on delivering tailored solutions to meet client needs.
- High level of self-motivation and initiative, with the ability to work independently and as part of a collaborative team environment.
- 4+ years of localization experience
- Experience with CAT tools
- Pharmaceutical industry knowledge
- Localization industry knowledge
- Experience with Microsoft Office
- Must possess leadership, time management, and organizational skills
- Bachelor's degree in language/linguistics/business administration/communications, or related
#LI-LR1
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
.jpg)
.png)
